Elle & Riley Cashmere is seeking a dynamic Retail Assistant Store Manager to help lead our Newmarket flagship boutique. This role is designed for a future leader who exemplifies our brand's dedication to luxury and quality, ensuring operational excellence, driving sales, and delivering unparalleled customer service.About the Role:As the Assistant Store Manager reporting to the Store Manager, you will assist in orchestrating the daily operations of our Newmarket boutique. You will be pivotal in achieving sales objectives, providing exceptional customer service, and cultivating a dedicated client base. Your role involves engaging customers with the unique narrative of our cashmere collections, offering tailored styling advice, and nurturing relationships to reinforce lasting brand loyalty. In return for your commitment and expertise, we provide a competitive hourly rate, a curated selection of wardrobe pieces, and the opportunity to collaborate with a team that shares your enthusiasm for fine cashmere.You will be a central figure within our close-knit management team, collaborating daily with your Store Manager. Your extensive fashion knowledge, from style curation to understanding garment quality and design, will be vital in building meaningful rapport with our knowledgeable customers, who appreciate the nuances of luxury fashion.Requirements for the Role:A minimum of 1-2 years as a senior sales associate ideally within the luxury retail sector.Demonstrated excellence in customer service.A successful history of developing and maintaining a loyal customer base.Exceptional personal presentation and professional demeanour.Outstanding communication skills, both verbal and written.Deep familiarity with the Elle & Riley brand and its design principles.A keen understanding of our clientele's preferences and expectations.A proactive, ambitious attitude towards achieving professional goals.We are excited to welcome an Assistant Store Manager who is as passionate about cashmere as we are and who is eager to contribute to the success of our stunning Newmarket boutique.Position Title: Assistant Store ManagerCompany: Elle & Riley CashmereAbout Us: Elle & Riley Cashmere is a premium cashmere brand, dedicated to offering luxurious, high-quality apparel. With six retail stores across New Zealand, our mission is to provide an exceptional shopping experience that embodies elegance, comfort, and timeless style.Key Responsibilities:Leadership & Team Development:Assist the Store Manager to lead and develop store staff to ensure consistent and effective performance.Foster a positive and motivating work environment that encourages teamwork and individual growth.Drive sales to meet and exceed store targets and profitability goals.Deliver exceptional customer service, ensuring a premium shopping experience for every customer.Address and resolve customer complaints and issues promptly and professionally.Store Operations:Ensure the store adheres to company policies, procedures, and standards.Assist in overseeing inventory management, ensuring optimal stock levels and minimizing shrinkage.Maintain visual merchandising standards in line with brand guidelines.Marketing & Promotions:Support with implementing local marketing initiatives to drive foot traffic and sales.Monitor the effectiveness of marketing campaigns and promotions, providing feedback for future improvements.Reporting & Analysis:Contribute regular reports on store performance, including sales, profitability, and key metrics.Qualifications:Proven experience in retail sales, preferably within the fashion or luxury goods industry.Leadership and team management skills.Excellent communication and interpersonal skills.Strong organisational and multitasking abilities.Knowledge of retail operations, including sales, inventory management, and visual merchandising.Passion for fashion and understanding of the luxury market.Why Join Us?Competitive salary with perks including a luxurious cashmere wardrobe.Be part of a female-owned, New Zealand luxury brand.Opportunity to be part of a dynamic team, making a significant impact on the store's success.Application Process: Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience via Seek.
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