Company DescriptionTe Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Maori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa's unique culture and breathtaking landscapes.Job DescriptionAre you passionate about empowering & coaching a team to success while ensuring an exceptional guest experience? Do you possess a courageous, uplifting spirit, and a team-oriented attitude? With your upbeat and infectious personality, you will represent the Precinct General Manager or Senior Managers in their absence, ensuring smooth, efficient, and outstanding hotel operations.Assist and oversee the day-to-day operations of the Front Office teamLead and monitor team members with true leadership ability that motivates and inspires the entire teamEnsure the smooth and efficient running of the Hotel's operations in the absence of the Precinct General Manager/Senior Managers, maintaining a high level of customer service at all timesMake decisions that achieve win-win outcomes for both the Hotel and its guestsFollow Emergency Communication procedures, ensuring that media inquiries are addressed solely by the nominated spokespersonQualificationsYou must have:Minimum 1 year experience working as an Assistant Manager (Duty Manager) in a medium to large 5 Star hotelA diploma or higher in Hospitality or Tourism ManagementA current and valid Manager's Certificate, and a First Aid CertificateA Full New Zealand Drivers LicenseProven leadership experience in a Front Office operations roleProficiency with Microsoft Outlook, Microsoft Office, and OperaThe ambition as a team leader who develops, drives, and coaches the team, bringing a unique aspect of your individuality into everyday tasksFlexibility to work a varied roster, including mornings, nights, weekends, and public holidaysAdditional InformationThis is a full-time role with guaranteed 40 hours per week, offering a competitive hourly rate range of $31.00 to $34.00, along with Accor's range of global benefits.Learn your Way - Access to our Accor Academy so you can Earn while you Learn!Work Your Way - Flexibility to ensure a work-life balance!Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation WorldwideAccor's refer-a-friend bonusMeals on shiftPaid Parking at Auckland AirportPaid Birthday LeavePaid Wellness LeaveRefer a Friend IncentiveAccor's Parental Leave SchemeAccess to our Employee Assistance ProgramOur commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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