Area Manager Dispute Resolution Employment | Wellington Region Ministry of Business, Innovation and Employment NZ – Wellington, North Island
Salary Range $118,000- $143,000
Permanent Role
Wellington Region
Opportunity to lead a team of dispute resolution experts and contribute to the development of fair employment outcomes.
As a member of the DR Leadership Team, you will contribute to the collective and collaborative leadership of MBIE's DR services nationally. These cover the Early Resolution Service, Employment Mediation Service, Strike Notices and Records of Settlement certification, and Case Management.
The role ensures a balanced approach between required hands-on operational tasks and leadership overview.
This is an essential service for employers and employees, and our mahi is a hybrid model of online and in-person. The role is expected to be present in our Wellington office and to travel to Palmerston North on a regular basis.
Key responsibilities of the role:
Lead the operational delivery of dispute resolution services by your local team, developing your people and driving operational excellence and efficiency.
Lead the development of a DR Service nationally (currently Early Resolution but could include mediation or case management) across Area teams, reporting to DRLT on the performance of that service at a national level, including the practice standards and processes for this service.
Actively support the integration of te ao Maori in accordance with te Tiriti o Waitangi into service delivery.
Ensure practitioners and team members understand and operate within nationally consistent frameworks and standards, while empowering them to manage their files in ways that effectively address the unique combination of factors at play in any given situation.
Recognise the need for more specialised and/or technical advice or support and ensure it is quickly obtained and effectively applied.
Contribute knowledge and expertise to achieve MBIE's outcomes, including effective relationships with major users of the service.
Skills and Experience Required:
5 years' experience in leading an operational statutory service delivery team in dispute resolution, employment relations, or a similar regulatory service delivery function.
Relevant work experience in dispute resolution, case management, and labour relations.
In-depth knowledge of the employment relations environment, understanding the principles and practices of the Employment Relations Act and other relevant legislation and employment practices.
Leadership skills including demonstrated ability to establish, engage, and motivate individuals and teams to develop and achieve results and professional growth.
Experience in developing and maintaining a working environment and team culture focused on continuous improvement to enhance people capability, organisational practice, and performance.
Qualifications:
Graduate qualification in a relevant field or extensive and comparable experience.
Accreditation with the Resolution Institute, Arbitrators and Mediators Institute of New Zealand (AMINZ) or equivalent professional organisation would be an advantage.
About MBIE:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders. We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities, and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours:
Mahi Tahi - Better Together
Maia - Bold and brave
Pae Kahurangi - Build our Future
Pono Me Te Tika - Own It
Our aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means 'lifting to make successful'.
MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi through enduring, meaningful, and effective partnerships with iwi, Maori, other Maori groups/organisations, and the Crown.
How to Apply:
Click here to view a position description. All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role.
Email ****** quoting ref MBIE/16058 if you have any further questions.
Applications close on 20 November 2024
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