Application Training and Technology Support Officer (re-advertised)If you are a technology enthusiast and enjoy helping others, we want to hear from you! Hauraki District Council are seeking a dedicated Application Training and Technology Support Officer to help ensure our staff can provide the best service to our community.
The Application Training and Technology Support Officer will be responsible for providing exceptional technical support to our staff and delivering comprehensive training sessions to ensure they maximise the use of our software solutions. This role requires a blend of technical acumen, staff solutions expertise, and effective communication and training skills.
Key Responsibilities: Technical Support:Provide application support to staff.Diagnose and troubleshoot faults, escalating complex problems as needed.Document and track support requests using our ticketing system.Collaborate with development teams to resolve technical issues and implement solutions.Procedure Development:Installation and Maintenance:Training: Develop and deliver training programs for new and existing staff.Create user guides, manuals, and other training materials.Conduct live and virtual training sessions, tailoring content to various audience levels.Monitor and evaluate training effectiveness, making improvements as necessary.Leadership: Provide guidance, coaching, and supervision of the IT Service Desk Officer.Provide proactive support and follow-up to ensure all staff success.Professional Accountability and Development: Stay current with product updates, new features, and industry trends.Identify opportunities for improvement and work across the organisation to implement necessary changes.Participate in team meetings, providing insights and recommendations for process enhancements.Qualifications/Skills: Tertiary Qualification in Information Systems, or a related field.Train the Trainer or Diploma in Teaching.Proven experience in application support, technical support, or a similar role (3 years +).Experience in developing and delivering training programs.Strong problem-solving skills and technical aptitude.Excellent verbal and written communication skills.Ability to work independently and as part of a team.Microsoft Office Master Certification.ITIL Foundation.Windows Desktop - MCSA.Why Join Us? Work-life balance with flexible work options.Opportunities for professional development and career growth.A collaborative and innovative work environment.The chance to make a significant impact on Hauraki District Council's success.If you are passionate about technology, enjoy helping others, and are eager to join a forward-thinking company, we would love to hear from you!
Hauraki District Council is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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