Account Support Specialist - Work From Home

Job Description: Alaska Air Group is seeking a part-time Account Support Specialist to work from home in Nelson, Nelson, NZ. As an Account Support Specialist, you will be responsible for providing top-quality support to our clients, ensuring their needs are met and issues are resolved in a timely manner. This role is ideal for individuals who are energetic, motivated, excellent planners, and have strong presentation skills. Responsibilities:- Act as the primary point of contact for clients, addressing their inquiries and concerns via phone, email, or chat- Assist clients with product or service-related questions, troubleshooting technical issues, and providing guidance on account management- Work closely with the sales and account management teams to ensure client satisfaction and retention- Keep detailed records of client interactions and update account information as needed- Collaborate with the marketing team to create engaging presentations and materials for client meetings- Stay up-to-date on industry trends and developments to provide valuable insights to clients- Participate in virtual training sessions and professional development opportunities to enhance skills and knowledge Requirements:- High school diploma or equivalent- Strong communication skills, both written and verbal- Ability to work independently and efficiently from a remote location- Proficiency with Microsoft Office suite and CRM software- Excellent organizational and time management skills- Prior customer service experience is a plus- Must be energetic, motivated, and have a positive attitude- Must be a strong planner and have excellent presentation skills Benefits:- Dental insurance- Free food- Training & professional development opportunities Working Environment:At Alaska Air Group, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We believe in fostering creativity, innovation, and a collaborative spirit among our team members. Deadline to Apply:April 26, 2024 Equal Opportunity Statement:Alaska Air Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.