Account Support Manager

Job Description:
Farmers Insurance Exchange is seeking a part-time Account Support Manager to join our team in Auckland, NZ. As a mid-to-senior level professional with at least 6 years of experience in the insurance industry, you will be responsible for providing exceptional support to our clients and ensuring their needs are met.
Responsibilities:
- Serve as the main point of contact for clients, addressing any inquiries or concerns they may have
- Develop and maintain strong relationships with clients to ensure their satisfaction and retention
- Analyze client accounts to identify opportunities for growth and upselling
- Collaborate with the sales team to develop strategies for increasing revenue and expanding our client base
- Provide support to the underwriting team by reviewing policies and ensuring accuracy
- Assist with claims processing and resolution as needed
- Stay up-to-date on industry trends and regulations to provide informed guidance to clients
- Utilize critical thinking and negotiation skills to resolve complex issues and disputes
Requirements:
- Bachelor's degree in Business Administration, Finance, or a related field
- 6+ years of experience in the insurance industry, with a focus on account management
- Hardworking and resourceful individual with a strong work ethic
- Excellent communication and interpersonal skills
- Ability to think critically and problem-solve effectively
- Proven negotiation skills and the ability to influence others
- Knowledge of insurance products and services
- Proficiency in Microsoft Office Suite and CRM software
Benefits:
- Life insurance coverage
- Free accommodation
- Free food during work hours
Working Environment:
At Farmers Insurance Exchange, we are committed to paving the way for diversity and inclusivity. We strive to create a culture of belonging where all employees feel valued and respected for their unique perspectives and contributions.
Deadline to Apply:
September 8, 2024
Equal Opportunity Statement:
Farmers Insurance Exchange is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.