A Few Days Ago 1511122 Service Desk Analyst - Banking & Finance £180 - £230 Shepherds Bush – On[...]

Join our client, where you'll play a crucial role in enhancing our client's user-facing services. We are dedicated to delivering top-notch support and customer service, ensuring their departmental IT applications, business services, and end-user computing run smoothly.Contract Details:Duration:3/6 months (Scope for extension)Location:Shepherd's Bush – Onsite Commencement Date: - ASAPDaily Rate: £180 - £230Determination: Outside IR35Job Description:As a Service Desk Analyst, you will be the first point of contact for all technology-related queries, providing both 1st and 2nd line technical support. Your exceptional customer service skills and comprehensive technical knowledge will be key to your success in this role.Key Responsibilities:Provide 1st and 2nd line technical support for departmental IT applications, business services, and end-user computing.Serve as the primary contact for all technology-related inquiries.Troubleshoot and resolve hardware and software issues.Manage tasks and prioritize work to adhere to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Build and configure laptops/desktops for end-users.Support and maintain Office 365, Azure AD, Windows, and Linux environments.Handle print server and printer-related issues.Support telephony systems including mobile and VOIP.Assist with mobile device management and related applications.Essential Skills / Experience:Minimum 1 to 2 years of experience in a similar role supporting corporate environments.Familiarity with service desk systems like ServiceNow or similar.Solid knowledge of Office 365, Azure AD, Windows, and Linux environments.Experience supporting mobile devices and mobile device management (MDM) applications.Working knowledge of Kanban or agile methodologies.Degree-level education and professional certifications (e.g., RHCE, MCSE, CCNA).Experience with databases on Linux such as MySQL or PostgreSQL.Understanding of TCP/IP networking.If you are interested in this opportunity apply today!
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