RECEPTIONIST - ZIPLINE - MAN O' WAR VINEYARDS LTD - WAIHEKE ISLAND Full time, Fixed Term Contract - Start Immediately!
Man O' War's Forest Flight Zipline operation is seeking a friendly and organized Receptionist to join our dynamic Tourism and Hospitality teams at our stunning location at Man O War Bay.
As the first point of contact for our guests, the Zipline Receptionist will play a crucial role in providing an exceptional customer experience, managing inquiries, and supporting daily operations at the newly established Tourism Activity Centre.
You will be responsible for: Greet and welcome guests with a warm and friendly demeanorCheck-in and weigh guests for their tripProvide information to guests about: Zipline tours, Safety proceduresRestaurant and Tasting Room bookingsTransport questions/optionsOther local attractionsManage bookings efficiently using our different booking systems, ensuring all reservations are accurate and up to date.Process payments, and issue new bookings to walk-in customersHandle customer inquiries via phone, email, and in person in a professional and timely mannerAnswer MOW main 0800 telephone landline and transfer calls to the relevant department/person.Participate in daily morning staff meetings contributing to discussion regarding the days run sheet and weather conditions and any other relevant information.
Maintain a tidy, professional and welcoming Reception area for guests.Assist the Operations Manager and Lead Guide through out the day with various tasks as required.Communicate effectively with the guides, drivers, Hospitality staff and other Reservations and MOW staff to ensure seamless guest experiencesWHAT WE ARE LOOKING FOR IN THE CANDIDATE Must have a current, valid New Zealand Drivers LicenseMust have valid New Zealand work rightsPrevious receptionist in tourism industry highly regardedMust be able to work flexible hours.Must already reside on Waiheke Island or be prepared to relocateREADY TO JOIN OUR TEAM If this sounds like a perfect role for you, we would love to hear from you.
Send your CV and cover letter outlining your experience and why you think you would be a great fit for the role to (email protected)