Have meaningful impact as a Workplace Experience Manager.
As part of the largest insurance group in Australia and New Zealand, we're here for you.
Mo te Turanga | YOUR ROLE
As a key player in our NZ Workplace experience, you will enable strategic direction and ensure operational excellence by developing and managing a comprehensive roadmap for the portfolio. Your role encompasses evaluating and identifying new service capabilities, anticipating business needs, and addressing potential misalignments to enhance service delivery.
You will cultivate strong relationships with customers and stakeholders, including senior leadership, extended property and technology teams, and vendors, ensuring their needs are met. You will maintain operational oversight of all property and property technology, such as video conferencing, in New Zealand.
Your proactive customer service approach will prioritise first contact resolution and the collection of necessary information for specialist intervention when required. You will deliver high-quality, professional, and proactive communications to customers, utilizing real-time, weekly, and monthly reports to monitor SLA adherence and track issue progress. Additionally, you will lead engagement forums and educational programs with customers, forecasting future support requirements.
This is a full-time permanent role open to candidates based in Auckland and involves a hybrid work model.
Ou Pukenga | ABOUT YOU
We're looking for someone with excellent collaboration skills, a knack for innovation, and a focus on customer satisfaction, along with the following experience:
Experience (strategic and/or operational) working with executive teams of varying sizes and technical skills and knowledge.
Commercial real estate management experience.
Exceptional written and oral communication skills with a focus on executive level support.
Success-oriented and committed to achieving challenging objectives and delivering excellence, goal-focused, forward-thinking, committed to empowering others.
Self-motivated and directed, with the ability to effectively prioritize and execute.
A high degree of technical competency including a thorough knowledge of Apple and Microsoft Windows OS including O365 product suite.
Mo matou| ABOUT US
IAG is the largest general insurance group in Australia and New Zealand. We're also a tech and research facility, a hub for climate change experts and a centre of resilience design.
We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.
You'll know our brands – NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
All this shows up in what we offer:
Access up to 50% off personal insurance, including home and motor insurance
Flexibility through a program called MyFlex - supporting you to live life to the full
Welcome Back cash bonus when returning from parental leave
Grow your career through dynamic secondments
We're ready for you. Apply today.
Learn more about who IAG is here
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