Wgc - Customer Service Representative - Fixed Term - Fixed Term Full-Time - Waitomo

Would you like to work for NZ's iconic and world-renowned Waitomo Glowworm Caves and help create UNFORGETTABLE holiday experiences for our customers? We are one of NZ's original tourist destinations!
The busy Discover Waitomo team are looking for fixed-term, full-time Customer Service Representatives who are enthusiastic about outdoor adventure and tourism to join their crew. The purpose of the role is to ensure our customers have an "unforgettable holiday" by communicating and interacting with our clients to ensure they have appropriate knowledge of our products and meet their needs. The role is key to ensuring our customers' experience is exceptional.
Key criteria for our winning candidate: Has the ability to cope with difficult people and situations by remaining respectful, polite, and professional at all times.Minimum 1 year of experience in a customer service environment is desired but not necessary.Experienced in Outlook, Excel, and Word.Must have experience with the current booking management system.Must be available to work weekends and public holidays.Your responsibilities will include: Provide exceptional customer service.Maintain a current working knowledge of all Waitomo attractions products and services.Knowledge of the local area and wider North Island to assist clients with their general queries.Process reservations from the counter, agents, coach companies, and other groups and individuals.Maintain a current working knowledge of all special offers and promotions, understand the benefits and how to process accurately.What's in it for you? Join a team that lives and breathes travel and experiences. Want to go caving and abseiling? We'll provide the gear. Want to go on a road trip with friends and family? We'll hand you the keys. Working for thl opens a world of fun experiences, and you'll probably have to rewrite your bucket list. We offer a competitive salary, and development & career opportunities. Our diverse crew will make you feel welcome from day one.
This is an ideal position for someone who wants to build a career in the tourism industry. So why wait? If you are looking for a challenging role that you can make your own, apply now!

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