Web Chat Specialist

Job Description: We are looking for a motivated and reliable Web Chat Specialist to join our team at TIAA in Wellington, NZ.
As a Web Chat Specialist, you will be responsible for providing excellent customer service through our online chat platform.
Responsibilities: - Engage with customers via web chat to answer questions, provide support, and resolve customer issues - Use critical thinking skills to quickly and effectively address customer inquiries and concerns - Maintain a high level of professionalism and customer service at all times - Collaborate with other team members to ensure a seamless customer experience - Provide accurate information about products, services, and company policies - Work efficiently to meet performance targets and goals - Keep detailed records of customer interactions and feedback - Stay up to date on product knowledge and company updates Requirements: - 2 years of experience in customer service or a related field - Strong people management skills - Excellent communication and interpersonal skills - Ability to think critically and problem-solve in real-time situations - Comfortable working in a fast-paced environment - Proficient in using technology and web chat platforms - Ability to work independently and as part of a team - High school diploma or equivalent Benefits: - Paid sick leave - Life insurance - Employee discounts - Opportunities for growth and development within the company Working Environment: At TIAA, we prioritize innovation and efficiency.
Our team works in a collaborative and supportive environment where technology is utilized to enhance our customer service experience.
Equal Opportunity Statement: TIAA is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, nationality, disability, or any other protected class.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.