**Job Title**: Web Chat Officer **Company**: Yum Brands **Location**: Christchurch, Canterbury, NZ **Job Type**: Part-Time **Seniority**: Entry Level **Years of Experience**: 1 **Job Description**: As a Web Chat Officer at Yum Brands, you will play a pivotal role in delivering exceptional customer service through our online chat platform.
You will engage with customers in real-time, addressing inquiries, resolving issues, and providing guidance on our products and services.
This is an entry-level position suited for motivated and confident individuals with strong problem-solving and critical-thinking skills who are eager to enhance their customer service expertise.
**Key Responsibilities**: - **Customer Interaction**: Engage with customers via live chat, providing timely responses to inquiries about orders, menu items, promotions, and company policies.
- **Problem Resolution**: Identify and resolve customer issues efficiently and effectively, utilizing critical thinking to assess situations and propose appropriate solutions.
- **Knowledge Base Management**: Keep abreast of Yum Brands' products, services, and promotions to provide accurate and relevant information to customers.
- **Feedback Collection**: Gather feedback from customer interactions to provide insights into customer preferences and experiences, aiding in continuous improvement for services.
- **Collaboration**: Work with team members and other departments to escalate complex issues and ensure customer satisfaction.
- **Data Entry and Reporting**: Maintain accurate records of customer interactions and transactions in the company's database, providing reports as needed.
- **Quality Assurance**: Adhere to company quality standards in all interactions, ensuring an enjoyable customer experience.
**Requirements**: - **Education**: High School Diploma or equivalent; further education in business, communications, or a related field is a plus.
- **Experience**: At least 1 year of experience in a customer service or related role, preferably with experience in online chat support.
- **Technical Skills**: Proficient in using chat software, CRM systems, and general computer applications; ability to troubleshoot basic technical issues.
- **Personality Traits**: Motivated and confident, displaying a proactive attitude in a customer-focused environment.
- **Soft Skills**: Strong problem-solving skills, critical thinking abilities, and excellent communication skills—both written and verbal—are essential for successful interactions with customers.
**Benefits**: - Competitive hourly wage.
- Relocation allowance to assist with moving costs.
- Company transportation options to facilitate commute.
- Visa sponsorship for qualifying candidates.
**Working Environment**: Our Web Chat Officers will thrive in a collaborative and supportive environment, focused on building strong relationships with colleagues, clients, and partners.
We value teamwork and communication as we work together to create a positive customer experience.
**Application Deadline**: ******** **Equal Opportunity Statement**: Yum Brands is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage individuals from all backgrounds to apply and will ensure that all applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.