Web Chat Manager

Job Description: FMC Technologies is seeking a talented and experienced Web Chat Manager to join our team in Wellington, NZ. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in a similar role. The Web Chat Manager will be responsible for managing all aspects of our web chat platform, ensuring a seamless and efficient customer experience. Responsibilities: - Manage and oversee the day-to-day operations of the web chat platform - Develop and implement strategies to improve customer engagement and satisfaction - Monitor chat conversations to ensure quality and consistency - Train and mentor chat agents to provide excellent customer service - Analyze chat data and metrics to identify trends and opportunities for improvement - Collaborate with other departments to optimize the web chat platform - Stay up-to-date on industry trends and best practices in web chat management Requirements: - 8+ years of experience in web chat management or a related field - Resourceful and independent with the ability to work autonomously - Strong critical thinking and negotiation skills - Excellent communication and interpersonal skills - Proven track record of improving customer satisfaction through web chat - Bachelor's degree in a relevant field is preferred Benefits: - Free food - Dental insurance - Training & professional development opportunities Working Environment: At FMC Technologies, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of service and support to our customers. Equal Opportunity Statement: FMC Technologies is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.