Job Description: Cameron International is seeking a part-time Web Chat Manager to join our team in Christchurch, Canterbury, NZ.
As an Associate Level position, we are looking for a candidate with at least 5 years of experience in a similar role.
The ideal candidate will be adaptable, reliable, and possess strong planning and analysis skills.
Responsibilities: - Manage and oversee all web chat operations, ensuring timely and accurate responses to customer inquiries - Develop and implement strategies to improve customer engagement and satisfaction through web chat - Monitor chat performance metrics and provide regular reports to management - Train and mentor chat agents to ensure high-quality customer service - Collaborate with other departments to optimize web chat processes and workflows - Stay up-to-date on industry trends and best practices in web chat management Requirements: - Bachelor's degree in a related field - 5+ years of experience in web chat management or customer service - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and web chat software - Experience with data analysis and reporting Benefits: - Gym membership - Relocation allowance - Visa sponsorship Working Environment: At Cameron International, we value building strong relationships with colleagues, clients, and partners.
The successful candidate will have the opportunity to work in a collaborative and supportive environment where teamwork is key to success.
Deadline to Apply: Interested candidates should apply by September 8, 2024.
Equal Opportunity Statement: Cameron International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Cameron International complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
