Volunteer - Family Store Assistant (Pukokohe) Want to create value from donated goods?
Make a difference within your community
About the Family Stores:
Our nationwide network of over 130 Family Stores sell a range of quality donated goods, including clothing, furniture, linen, and homeware. We aren't your typical retail store; no two days are the same in terms of our customers, the number of donations received, or what you may find while processing and pricing goods to sell.
About the Role:
This role is critical to our store's success and is primarily responsible for providing our customers and donors with an excellent experience that leads to repeat visits.
We are looking for a customer service all-rounder, with a keen eye for detail and an ability to work in a fast-paced, high stock volume retail environment. On any given day, tasks can switch between serving and greeting customers and donors on the shop floor to working in the stock processing area.
You will have a collaborative approach and be a team player as you work closely with your colleagues to achieve desired outcomes and targets.
Key Responsibilities:
Providing excellent customer service to customers and donors
Receiving, sorting, pricing, and merchandising donated goods
Processing sales and general money handling, including end-of-day cash-up with accuracy and efficiency
Ensuring the store is well presented, well stocked, and tidy
Ensuring compliance with policies and standard operating procedures, including health and safety and audit controls
Contributing to a positive team culture and general duties of the Family Stores as required.
Person Specification:
Excellent customer service skills, with sound judgment and the ability to de-escalate situations if necessary
Resilient, positive, and people-oriented team player with a natural ability to relate to people from diverse backgrounds
Physically fit and capable of regular lifting - this is a daily part of the role
Capable of using various retail and communications technology
Self-managing, able to keep to task and re-prioritize as required whilst under pressure
A clear communicator, both verbally and in writing
An ethical approach to working in a respectful, honest, and transparent way to build trust across the family stores, upholding the values of The Salvation Army
Comfortable working within set procedures but able to apply sound judgment when initiative is required.
Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check.
Our offer to you:
A position within a long-standing, respected nationwide organization
Opportunities for growth and development
A varied and fast-paced role
Enthusiastic team of like-minded people
The chance to make a difference in your community
A friendly, fun team to work with
A set monthly roster
Candidates should be adaptable, energetic, self-motivated, and committed to our mission of 'caring for people, transforming lives, and reforming society'.
Hours of work: To be negotiated in line with your availability. Please note, Family stores operate on some public holidays.
Please note, only suitable applicants will be contacted.
TSA is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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