Customer Service Superstar? Want to create value from donated goods? Make a difference within your community About the Family Stores: Our nationwide network of over 130 Family Stores sells a range of quality donated goods, including clothing, furniture, linen, and homeware.
We aren't your typical retail store; no two days are the same in terms of our customers, the number of donations received, or what you may find while processing and pricing goods to sell.
About the Role: This role is critical to our store's success and is primarily responsible for providing our customers and donors with an excellent experience that leads to repeat visits.
We are looking for a customer service all-rounder, with a keen eye for detail and an ability to work in a fast-paced, high stock volume retail environment.
On any given day, tasks can switch between serving and greeting customers and donors on the shop floor to working in the stock processing area.
You will have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets.
Key Responsibilities: Providing excellent customer service to customers and donorsReceiving, sorting, pricing, and merchandising donated goodsProcessing sales and general money handling, including end-of-day cash up with accuracy and efficiencyAs part of the team, ensure the store is well presented, well stocked, and tidyEnsuring compliance with policies and standard operating procedures, including health and safety and audit controlsContributing to a positive team culture and general duties of the Family Stores as required.Person Specification: Excellent customer service skills, with sound judgement and the ability to de-escalate situations if necessaryResilient, positive, and people-oriented team player with a natural ability to relate to people from diverse backgroundsPhysically fit and capable of regular lifting - this is a daily part of the roleCapable of using various retail and communications technologySelf-managing, able to keep to task and re-prioritise as required whilst under pressureA clear communicator, both verbally and in writingAn ethical approach to working in a respectful, honest, and transparent way to build trust across the family stores, upholding the values of The Salvation ArmyComfortable working within set procedures but able to apply sound judgement when initiative is required.Have the right to work in New Zealand.
All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check.Our Offer to You: A position within a long-standing, respected nationwide organisationOpportunities for growth and developmentA varied and fast-paced roleEnthusiastic team of likeminded peopleThe chance to make a difference in your communityA friendly, fun team to work withA set monthly rosterCandidates should be adaptable, energetic, self-motivated, and committed to our mission of 'caring for people, transforming lives, and reforming society'.
Hours of Work: To be negotiated in line with your availability.
Please note, Family Stores operate on some public holidays.
Please note, only suitable applicants will be contacted. TSA is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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