We are a leading provider of tailored travel solutions, offering comprehensive travel services to onshore and offshore clients.
Our mission is to deliver seamless and efficient travel experiences.
We are seeking an experienced Travel Consultants to join our team. The ideal candidate will be responsible for managing corporate client accounts and delivering exceptional travel services, including air and ground transport, accommodation, insurance, and other related services.
This role also involves itinerary planning, managing reservations, invoicing, and handling customer inquiries, with a focus on providing top-tier customer service.
Job Duties: Plan transport, accommodation, insurance, and other related services based on clients' needs Make and manage air and land reservations for clients once contracts are finalized Formulate detailed travel itineraries that align with clients' budgets and specific requirements Ensure all bookings meet company standards and client expectations Provide quotations for tailor-made tours and manage client documents Keep final itineraries and other documentation Process payments, refunds, deposits, and issue invoices Ensure all payments are completed within deadlines Notify clients of travel dates, baggage limits, and customs requirements Provide information on tourist sites and places of interests Monitor competitors' products and pricing, and stay updated on industry news Answer travel inquires offline and online on social media such as RED and WeChat platforms Handle customer complaints, resolving issues promptly and efficiently Assist with training other travel consultants as needed Job Requirements: Tertiary qualification of any subject Three years' experience as a Travel Consultant or a similar role may substitute for the qualification Strong knowledge of travel booking systems Excellent communication and customer service skills Ability to manage multiple tasks and meet deadlines Strong problem-solving skills and attention to detail Ability to work both independently and as part of a team Fluent in English and Chinese.
Any additional language would be a plus The hours of this job is for minimum 30 hours per week, and maximum 45 hours per week, with an hourly rate from $29.66 to $35 depending on experience.
If you would like to join us, please contact us for more information at Attention: All applications must apply through the website.
Please include your visa status in your cover letter if you are not a New Zealand resident.