New Zealand Journeys (2007) Limited is a professional and highly respected inbound tourism company specializing in providing wonderful New Zealand touring experiences for our clients mainly from Asia.
We are expanding our East Asian markets and are looking for a highly competent candidate to join our capable and close-knit team in our Auckland office.
Minimum Requirements:
Minimum of ten years consecutive work experience in both outbound and inbound tourism in the East Asian markets.
Experience performing the role of tour leader leading tour groups overseas.
Attendance at tourism trade shows.
Driving license.
Good command of the English language.
Proficient with Microsoft Office software including Word, Outlook, Excel.
Excellent command of Chinese.
Job Details:
Days required: 5-6 days a week, including weekends.
Minimum 30 hours (maximum 60 hours) a week.
Rate and salary: $32 - $38 per hour.
Location of work: 3C Olive Road, Penrose, Auckland 1061, New Zealand.
Job Description:
Address travel queries from overseas agents.
Maintain close contact and relationships with our overseas clients.
Coordinate accommodations, flights, and transportation for all groups.
Coordinate with operations department regarding safety, disaster recovery, and evacuation procedures.
Coordinate with relevant parties to ensure smooth operations for tours and travel coordination with bus captains.
Monitor safety and security of members within tour groups.
Provide feedback from tour groups to operations department.
Provide feedback to operations department on vendor selection and performance, and itinerary management.
Provide information on logistic arrangements and tour destinations.
Provide tour briefs to tour groups.
Respond to emergencies and unexpected situations during tours.
Respond to complaints.
Monitor and review agreements between tour agencies and the company.
Review feedback from tour groups on tour services.
Plan, organize, direct, and control the operation of the whole East Asia department.
Coordinate and direct the activities of staff, overseeing day-to-day tasks, hiring, training, and evaluating staff members.
Research new products and destinations, often by traveling to them and experiencing firsthand the services available.
How to Apply:
Please include in your CV if you are a NZ citizen, NZ resident, or need a work visa status, along with contacts of your reference persons.
Only shortlisted candidates will be contacted for a phone interview before an in-person interview.
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