Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT. Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task. Te Whiwhinga mahi | The opportunity To provide accurate and timely real-time roading travel information messages to enable our road using customers to make informed travel choices. To source, co-ordinate, validate and / or communicate planned and unplanned events that impact on Auckland arterial roads and the NZTA State Highway network across Northland, Auckland, Waikato and Bay of Plenty. To be a Subject Matter Expert on roading Travel Information and communication. To provide quality assurance for real time road travel information. "Working at ATOC means working in a dynamic, stimulating environment with lots of opportunities for learning and personal development. What I like about being part of the 'Real Time Operations' is that I get to interact with a wide range of people to make a difference to customers' journeys in real time." - Transport Network Operator Travel Information Key responsibilities include: Translate complex information, in real time, into clear, easily understandable messages and disseminating them.Planning and managing multiple stakeholders and channels (internal, various media and websites, social media, VMS etc. ).Adapting the messages for each medium; including producing bulletins, messaging for websites, press releases, social media content and other modes and mediums of delivery. Through these messages we influence and inform customers to change behaviour and improve road network performance.Co-ordinate with stakeholders. Represent ATOC Travel Information to align communication strategies for a whole of network response.Proactively monitor the transport roading network and transport network performance (using various tools and systems) to identify potential and actual eventsBe proactive in dealing with customer feedbackWork and communicate effectively and courageously with others, focused on control room, team and customer outcomes. Take and carry out instructions diligently and respectfully. Be proactive in building productive, effective, and harmonious relationships with others.Adhere to the ethos and protocols of the Coordinated Incident Management System (CIMS), recognising the role and function of the Incident Controller leadershipEnsure all roading travel information systems, processes, roles/responsibilities, and relevant contact details are documented, updated as required and communicated to relevant teams as appropriateKo koe tenei | About you Tertiary qualification in communications or customer information management or equivalent industry experienceExperience working in customer-focused role(s), preferably with a focus on providing customer informationDemonstrated success using a range of communications channels, including social media and digital channelsDisplays strong team and collaboration skills, contributing to team success and adapting to evolving situationsAbility to multi- task and be highly organised; plans and prioritises well, managing time to focus self on the most important activitiesPersonal resilience. Able to sustain a high level of energy and positivity during times when they, the organisation or the group is under extreme pressureDemonstrates good problem-solving skills and the ability to apply an analytical approach to arrive at a solution that reflects best practice, often under pressureDemonstrates good judgement and the ability to make justifiable, pragmatic, safety focused, and policy aligned decisions.Demonstrates good verbal and written communication skills and a strong ability to collaborate with othersPossesses a strong achievement/delivery focus - sets high standards including accuracy, attention to detail and meeting deadlines.A current and valid NZ Driver's Licence (or equivalent)Experience working on a rostered shift rotationExperience working with strict policies and standard operating proceduresExperience and success at learning, using and understanding bespoke softwareExperience in use of Microsoft Office applications, particularly Word, Teams, Excel, PowerPoint, Outlook and SharePointKo wai matou | About us At AT, we?embrace?inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together. We offer: Investment in your professional development and training?Opportunity for greater leadership and accountabilityPaid parental and partner leaveStudy assistance?Health and Wellbeing benefits?Professional memberships?Please apply providing your updated CV along with a cover letter summarising how you meet the requirements for this role. Alternatively for a confidential discussion or further information please contact Amanda Willis on ****** #LI-AW1
