Company Description Welcome to Temperzone!
As the recipient of the 2022 ARBS Product Excellence Award, we stand as Australasia's longest-serving air conditioning manufacturer.
Our dedication to quality and eco-conscious initiatives reflects in our internationally acclaimed product line.
Joining Temperzone means more than just employment; it's joining a tight-knit family where our culture and values permeate every aspect of our work.
Job Description Join our Customer Care team at Temperzone's One-Stop-Shop and deliver outstanding customer service!
In this role, you'll handle customer enquiries, process orders, and ensure technical issues are resolved or appropriately referred.
Key Responsibilities: Efficiently handle face-to-face, email, and telephone enquiries.
Advise customers on appropriate parts.
Escalate technical queries to the Technical Support team.
Use company designated systems for queries and order processing.
Provide track and trace services.
Process orders at the One Stop Shop (counter and telephone).
Collate information, locate drawings, and email requests for custom parts.
Set up Return Forms (RMA), advise on restocking fees, and arrange freight.
Liaise with the Warehouse team for returns and maintain workspace cleanliness.
Participate in improvement initiatives and ensure compliance with Quality Assurance standards.
What You Will Bring To The Role: Ability to pick up new systems and skills quickly.
Excellent written and verbal communication skills.
Previous experience in Wholesale Distribution of electrical, air distribution, or automotive components.
Naturally curious and mechanically minded.
Strong organizational skills and a flare for multitasking.
Record keeping and a computer extraordinaire.
Good team player – bonus points for a good sense of humour.
Strong understanding of safe work practices.
Benefits: ANZ Benefits Package – discounts for personal banking.
Immediate health insurance cover for you and your family with Unimed.
Employee Assistance Program – free counselling and wellbeing support.
Career growth and stability working for a successful privately owned NZ company.
How To Apply: Follow the steps which takes you to our external link to answer a few brief questions.
We aim to get in touch with you within 2 weeks following the submission of your application.
Priority given to candidates with a New Zealand driver's license, reliable transport, and work eligibility.
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