Senior Housing Support Manager - Blenheim at Kainga Ora – Homes and Communities , Nelson - Marlborough Have you got a passion for social housing and have a good understanding of people's needs in this space? Are you adaptable, with strong organizational and communication skills? Permanent, Blenheim based opportunity at $95,227 + 5 weeks' annual leave and a suite of additional benefits At Kainga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa. We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi. Our organisation is going through change, and applications from internal staff with an affected status will be reviewed first. As our newest Senior Housing Support Manager in our Blenheim office, you'll work directly with a portfolio of our customers and their whanau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time. You will have an in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a wealth of knowledge of support services available to ensure that our customers live with the greatest degree of independence possible. This role will see you venturing into the community to meet customers in their homes, supporting them to access the services they need. At times you'll need to uphold regulations and communicate outcomes that impact our customers to support them to live well in our Kainga Ora homes. You'll also play a key role in coaching and mentoring our Housing Support Managers to develop team capability. If you have a sense of empathy and compassion for our customers, strong computer-based administrative skills and a demonstrated experience with navigating courageous conversations, then we would love to hear from you. Here's what we'd love for you to bring to the role: Specialised skills and experience working with customers who may have challenging housing and related wellbeing needs. Prior property management experience would be advantageous. Extensive experience in deescalating highly emotional situations and conversations. Strong observational and analytical skills that can be applied to practical situations, without applying bias to those observations. Demonstrated skills in strength-based conversations to help customers shape their thinking on their wellbeing priorities and support customers to develop their go forward/next steps. Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika. Demonstrated experience in managing complex caseloads. Strong organisational, administrative, planning and time management skills to prioritise portfolio needs. Ability to manage professional boundaries, show good ethical judgement, and apply policies and code of conduct, processes and practice guidelines. As this role requires travelling around the local region, a current New Zealand driver's licence is required. As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities. Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are: Applications close on Wednesday 4 September at 11:55pm. We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation. If you don't tick all the boxes in this listing but think that you could be a great fit based on your unique background and skillset, we would welcome an application from you. Don't hesitate, as we may review applications as they are received and reserve the right to close advertising early. Note: You may be redirected to the employer's careers website. #J-18808-Ljbffr
