About The Company: Black Diamond Technologies Limited (BDT) is the 100% NZ owned exclusive partner of Mitsubishi Electric here in NZ. For 43 years, BDT has provided New Zealanders with market leading technologies from Mitsubishi Electric that make everyday life a little richer. We have come a long way from the Black Diamond VCR.
This long-standing partnership with Mitsubishi Electric is testament to BDT's ongoing commitment and leadership in marketing superior, energy efficient, quality products and providing exceptional service.
With the innovative and future focused product offerings at BDT we truly are creating New Zealand's sustainable future.
About the Role: This is a very unique role where no two jobs are the same.
You will be responsible for supporting our customers with telephone based technical support as well as providing hands-on workshop repairs for all products BDT sells.
Your technical experience and expertise with real world scenarios will be of real value especially when providing assistance to technicians in the field.
About You: To be successful in this role you will have technical knowledge and experience in the HVAC market, specifically with domestic heat pumps, ventilation and refrigeration. You may also have knowledge or experience in hot water heat pump products, commercial VRF systems and chillers.
We provide product specific training and will guide you through how to deliver industry leading technical support.
At BDT, we are all about superior quality products and industry leading support so you will need to possess exceptional relationship skills that allow you to build rapport and gain trust in our customers.
You will be a strong communicator skilled at researching and relaying technical information to our customers who can vary from being highly competent qualified installers to end users trying to understand how they can best use their systems.
You will be resilient, cope well under pressure and be able to field a large variety of requests within our busy technical support department with a friendly and practical approach.
You will have the ability to work independently without supervision but also need to perform as a key member of a superior customer focused team.
You will need to show initiative and be self-driven and a strong multitasker.
A trade qualification in refrigeration and air-conditioning is required and have at least 3-5 years' experience in the HVAC industry. Experience in industry theory and practical fault finding is essential.
Additionally, you must carry a limited electrical registration although full registration is preferred.
What We Offer Competitive salary and KPI bonusFriends and family discounted purchase rates on productsAn Employee Assistance Programme to support you when you need itAnnual Flu vaccinationsOngoing Technical training Comprehensive annual health check programEmployee Recognition ProgrammeA driven and energetic company where we enjoy celebrating our successes, supporting each other and coming together to look at what we have achieved.If you are ready to join this highly motivated and successful company then don't miss out, apply now.
**APPLICANTS MUST BE CURRENTLY LIVING IN NZ AND BE ELIGIBLE TO WORK IN NZ