Help Desk & IT Support (Information & Communication Technology)
Full time
SuiteFiles started with a clear vision: develop a document management platform that is effective, affordable, and accessible. We've now become the document management system of choice for thousands of people across the globe, providing everything our customers need to manage their documents with exceptional productivity features in the Cloud.
What's the role
You'll be responsible for leading the daily operations of SuiteFiles' technical support services for our customers and partners, through the triaging and diagnosing of issues as they arise, ensuring tickets are seen through to resolution within agreed timeframes.
In addition to being hands-on with tech support, you will also lead the team of Technical Support Specialists with the goal of providing world-class support for all our customers. Please note that occasional out-of-hours work will be required, liaising with customers overseas.
What skills or experience you need
Coming armed with your previous experience on a helpdesk supporting level 1 and 2 requests, you will have natural leadership skills and be someone who teammates see as a mentor or senior.
You are an avid listener, have excellent written and verbal communication skills, and can quickly build rapport and forge strong relationships with others. You are admired for your curiosity, problem-solving ability, and tenacity when it comes to finding a solution. You appreciate the need to ask the right questions from the onset.
Ideally, you are savvy with Microsoft 365.
Why join us?
You will get your birthday off, can work from home 2 days per week if you want, receive comprehensive health insurance, and you can choose to switch to our free mobile phone plan. Plus, you can help yourself to drinks and treats in our well-stocked kitchen. In addition, you'll be joining a 'suite' team who like a laugh and help each other out.
What you need to do to apply
If you like what you see, please attach your CV and a cover letter outlining why you are the one we have been waiting for.
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
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