Who we are
SuiteFiles started with a clear vision: develop a document management platform that is effective, affordable, and accessible. We've now become the document management system of choice for thousands of people across the globe, and we provide everything our customers need to manage their documents with exceptional productivity features in the Cloud.
What's the role
You'll be responsible for leading the daily operations of SuiteFiles' technical support services for our customers and partners, through the triaging and diagnosing of issues as they arise, ensuring tickets are seen through to resolution, and within agreed timeframes.
In addition to being hands-on with tech support, you will also lead the team of Technical Support Specialists with the goal of providing world-class support for all our customers!
Please note that occasional out of hours work will be required, liaising with customers overseas.
What skills or experience you need
Coming armed with your previous experience on a helpdesk supporting level 1 and 2 requests, you will have natural leadership skills and be someone who teammates see as a mentor or senior.
You are an avid listener, have excellent written and verbal communication skills, and can quickly build rapport and forge strong relationships with others.
You are admired for your curiosity, problem-solving ability, and tenacity when it comes to finding a solution. You appreciate the need to ask the right questions from the onset.
Ideally, you are savvy with Microsoft 365.
Why join us? Why not!
You'll get your birthday off, can work from home 2 days per week if you want, receive comprehensive health insurance and you can choose to switch to our free mobile phone plan. Plus, you can help yourself to drinks and treats in our well-stocked kitchen. In addition, you'll be joining a 'suite' team who like a laugh and help each other out.
What you need to do to apply
Want to test our vibe? Check out our socials on Facebook and Twitter, or to meet some of the team head to www.suitefiles.com .
If you like what you see, then please attach your CV and a cover letter outlining why you are the one we have been waiting for.
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