Full timeAbout FingermarkFingermark is a global tech company based in New Zealand with offices in Australia, Brazil, UAE, and the United States. For over 17 years it has been a world leader in digital transformation and leads the way in the development of Artificial Intelligence (AI) and associated hardware products for the Quick Service Restaurant (QSR), Retail, and Industrial sectors.Fingermark designs, builds, and deploys leading-edge digital technology solutions enabling operational efficiency, revenue gains, and enhanced customer experiences. From AI software with real-time business analytics and consultancy through to kiosks and menu boards - Fingermark designs fit-for-purpose innovative solutions and ecosystems.We are partnering with some of the world's biggest QSR brands to deliver innovative solutions that transform how they do business. To help us deliver on our vision, we are looking for a Technical Programme Manager to join our team in Auckland.About the roleAs the Technical Programme Manager, you'll be the primary interface with customers at the highest level, ensuring seamless project execution and ongoing success. You'll need to be both technically adept and a strong communicator, able to speak the language of our customers' technical teams while also effectively engaging with senior stakeholders. This role requires not just project management but also a passion for our solutions and a drive to deliver exceptional customer outcomes.To ensure your success, you'll collaborate closely and effectively with internal technical teams to identify, scope, and deliver solutions that meet client needs while effectively managing expectations and resolving issues. You'll also be responsible for overseeing the Statement of Work (SOW) process, delivering customer quotes, and managing sales orders. Your project management skills will ensure timely delivery of commitments, keeping projects on track, and driving results within Fingermark.Additionally, you'll identify growth opportunities within existing customer accounts, leveraging your strategic insights to expand our presence. By working cross-functionally, you'll ensure we consistently exceed customer expectations and deliver exceptional value.This role would suit a project manager at an intermediate level looking to manage multiple projects. This is an Auckland-based role with travel as required.About youIdeally, your experience and background will align with the majority of the following:Experience in restaurant operations, ideally within the QSR industry.Excited about data and its use in driving real-time and strategic decision-making.A solid understanding of AI technologies (generative AI, deep learning, and machine learning).Familiarity with the corporate budget cycle and knowledge of what drives business outcomes.Strong communication skills to present and persuade at all levels, from technical teams to senior management.Experience with some of the following technologies: Point of Sale Systems, Database Architecture, Computer Vision, Reporting Tools, Network Technology, Cloud Hosting & Applications.Enthusiastic, proactive, and ready to dive in with both hands!Why Join Us?This is an exciting time to join the Fingermark team. We are in a growth phase with customers and opportunities in multiple global markets. They are in the business of providing next-generation connected experiences utilizing an effective combination of hardware and software. They aim to make it easier for people to lead their busy lives.Fingermark strives for an exceptional company culture, and we look for people who are rockstars at what they do, matching our passion for solving customer problems with digital solutions. As well as an excellent salary and private healthcare, we offer a supportive, dynamic, and fast-paced environment where your own growth and development will be encouraged.If you're dynamic, caring, and courageous, we want to hear from you, so please apply online with a CV and covering letter using the following link: https://fingermark.bamboohr.com/careers/110?source=aWQ9MjM%3D
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