Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities.
Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.
We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT.
Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.
Te Whiwhinga mahi?| The opportunity We have a fantastic opportunity for two tech savvy individuals to provide comprehensive technical support for all Parking & Transport Compliance services with on-street technology and software.
This is a crucial role that is tasked with proactively managing the day-to-day operations, integrity and allocation of enforcement systems, processes and equipment.
Owning a thorough, responsive and agile "help desk" service for system users, both software and hardware, you will be first point of contact to diagnosing and troubleshooting technical issues, and ensuring faults are logged, recorded and issues resolved in a timely manner.
Additional responsibilities include: Execute and manage daily uploads of all devices and the management of data in relevant software, while providing feedback to the relevant teams regarding performance.Manage equipment needs for Parking and Transport Compliance ensuring operational continuance and maintaining performance standards i.e.
Proactively manage the Parking & Transport Compliance Asset register ensuring appropriate equipment levels are maintained.Proactively liaise with frontline team members (PO and TO) to resolve multi-level issuesProactively manage the implementation and integration of new and existing software and hardware components.This role requires you to work on a shift basis; working 40 hours a week, Monday to Friday, alternating one week on morning shifts and the next week on afternoon shifts.
You are also required to be 'on call' Saturday and Sunday between 6am and 8:30pm, every other weekend following your night shift rotation.
Morning shifts: 6am - 2:30pm, Afternoon shifts: 12pm - 8:30pm Ko?koe?tenei?| About you With demonstrated operational experience in a service desk environment, you'll apply your practical knowledge, troubleshooting skills and your ability to systematically identify and solve issues.
An exceptional communicator with a genuine passion for customer service, you will be able to provide technical support, guidance and training (where needed) to technical and non-technical team members.
Ideally you will have: The ability to manage and prioritise multiple tasks simultaneously while remaining calm under pressure and maintaining a positive attitudeExcellent documentation skills for incidents, learnings and processesAbility to work in a flexible and agile way with other team membersIn-depth knowledge of Microsoft suite programs including but not limited to Word, Excel, Outlook, SharePoint.As passion for technology and a desire to continuously learn and grow in the IT fieldA tertiary qualification in computer science, systems support, project management or related fieldKo wai matou?| About us At AT, we?embrace?inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences.
Our values are more than just words - they are integral to everything we do.
Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.
We offer: Investment in your professional development and training?Opportunity for greater leadership and accountabilityModern?CBD (Wynyard Quarter) waterfront-based?officePaid parental and partner leaveStudy assistance?Health and Wellbeing benefits?Professional memberships?Please apply providing your updated CV along with a cover letter summarising how you meet the requirements for this role.
Alternatively for a confidential discussion or further information please contact Amanda Willis on ******
