Work with industry leaders to protect and defend our customers and communities.
08th August, 2024 At CyberCX, everyone works together to create cyber security for the world around us. The work we do has a real impact, and you could be part of the team trusted to educate, protect, and defend organisations around the world.
The work we do matters
We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region. With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, Governance, Risk & Compliance (GRC), managed security services (MSS), cloud security, digital forensics and cyber education.
If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.
This role is responsible for ensuring that Enterprise Service Management (ESM) is successful by maintaining a strong focus across all our data sets, validating and ensuring accuracy is provided in supporting the Service Governance leadership team reporting to the business.
Responsibilities
Extract, analyse, manipulate, and communicate large data sets to assist ESM in decision making
Build reports that communicate the results of analytics, including dashboards, reporting decks, and KPI metrics
Develop quality documentation and assist in developing new reporting outcomes improving the quality of presentation and data accuracy
Support building operational processes and capabilities to ensure confident reporting and maturing of data
Collaborate across and build relationships with a range of stakeholders, continuously looking for ways to add value
Creation of new models and engage in innovation
Contribute, develop and establish business processes
Accuracy is key in this role, an eye for detail and a driven passion for continuous improvement
Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts
The ability to think creatively and work collaboratively with teams to solve business challenges.
About you
Experience in data modelling and development of in-house tools for reporting key metrics to the team and management
Advanced Excel skills and data manipulation ability, being able to setup macros to simplify and automate
Strong skills in PowerBI, Sharepoint, Power Automate and Confluence
Experience with Performance Analytics, use and development of dashboards and reports using Service Now
Ability to develop Word Templates for complex reporting
Strong relationship-building and communication skills
Experience in complex data analysis, and communication to stakeholders in a way that tells a story
A strong team player who can work autonomously when required
Strong analytical and problem-solving skills, and the ability to build sustainable solutions and processes to meet complex operational problems.
Great advantages for great people
A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).
Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles.
All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each year
Salary packaging options (such as a novated car lease)
Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aiders
Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
Personalised development planning, extensive access to training, and membership to industry organisations
Employee interest groups and communities including a comprehensive Women in Cyber program
A comprehensive reward and recognition program – with a special thank you every year on your anniversary!
Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.
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