Job Type: Full time
Compensation: Excellent package commensurate with experience.
This company is a creative Atlassian Platinum Solution provider. Their significant success has been driven by delivering consistently successful outcomes for their clients. They do away with bureaucracy and use a unique, truly agile, managed service model.
Operating predominantly in New Zealand, Australia, and Singapore, they are a remote-only team. As an Atlassian Platinum partner, the solutions will be technically complex, with variety and interest. You'll have the opportunity to articulate this organisation's considerable value proposition and Atlassian's capabilities.
The role and expectations. You will: Be part of a global team delivering exceptional solutions using the Atlassian Suite, particularly Jira, Confluence, and Jira Service Management.
Provide expert account and positive client relationship management to foster long term satisfaction and repeat business.
Understand Customer Success in a software setting to maintain and grow the footprint.
Work with warm clients, guiding them through the sales process, providing insights and tailored solutions using Atlassian applications.
Handle negotiations, finalize licensing agreements, and close deals.
Collaborate with the Technical Team pre and post sales for seamless execution and client satisfaction.
Work with the internal teams to align strategies and drive continuous improvement.
You will need: Deep Account Management experience with SaaS-based products and a passion for user-centric innovative solutions.
Great client-facing skills to grow positive and long-term client relations.
Self-management to thrive in this high trust organisation.
Ability to manage ambiguity.
Previous Atlassian experience is desirable but not essential.
About you: We are looking for someone ready for new challenges where you will be exposed to many different clients across all industries requiring tailored solutions.
The nature of this role and the company requires strong problem-solving skills and an analytical mind to uncover the root cause of their client's problems and provide multiple avenues to solve each of these.
While the hard skills are important, we are looking for someone that will align with the company's values of customer-service, loyalty, and honesty, to fit in with the existing team, and be passionate about delivering elegant Atlassian solutions.
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