Martin Personnel Ltd | Listed 2 days agoMartin Personnel LtdListing DescriptionLocationJob type: Full timeDuration: PermanentApproximate pay: $60K - $70K annuallyCompany benefits: Competitive hourly rate, negotiableDescriptionTech Support Consultant based in Highbrook / East Tamaki, Monday - Friday 8am - 4.30pm. Call centre, customer service, and/or a relevant tertiary qualification is preferred.This is a fantastic entry-level position for a recent business/commerce graduate or a switched-on customer service superstar with previous call centre experience. This role is well suited if you are a natural problem solver, who understands that the 'customer is always right', and a multitasker who is well composed in high-pressure situations.Ideal applicants:Background in call centre and customer service experienceRelevant tertiary qualification - diploma or degreeExcellent verbal, written and interpersonal communication skillsTechnical minded - personal or professional demonstrated technical aptitude, problem-solving, and troubleshooting abilityComputer literate with excellent time management skillsResponsibilities:Resolve customer issues on products and services via phone calls, email inquiries, chats, and social media platforms.Display strong customer support skills and always maintain professional interactions with all levels of customers.Be tech-savvy - good understanding of product specifications, capabilities, etc.Accuracy - accurate and timely completion of tasks and/or projects.Attention to detail and efficiency - thoroughly document work in an organised and timely manner.Teamwork - work collaboratively and professionally in a team environment with colleagues.Applicants must be confident in answering phone calls, correspondences via email, website chats, social media, etc.To apply, please email your CV and cover letter to ****** or contact 021 495 535 for more info.Apply online for this role or contact Joy for more information.
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