Job Overview
Full time role
Monday-Friday role (9am-5pm trading hours) with rotating Saturdays
Training is provided
Based in our Hamilton EdenSleep clinic
Are you interested in making a difference to people's lives? Do you want to use your customer service and sales skills for something good?
At EdenSleep we want people to "Awaken their best" by offering solutions to help people get the best night's sleep possible. We are looking for a Team Leader to join the EdenSleep team to manage our small team and ever-growing customer base to help with their sleep health.
About EdenSleep:
EdenSleep is our New Zealand branch of ResMed that has supported New Zealanders in getting better sleep for over 20 years. We pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases.
Let's talk about the team:
Our team is small, and our industry is forever evolving, so we're not a fan of "not my role" type of behaviour – we're a team, we help each other, and our customers are at the heart of what we do.
Responsibilities:
Motivate your team to help people achieve outcomes with their sleep health.
Provide exceptional customer service and maintain high standards.
Drive revenue, increased business growth and superior market reputation.
Achieve relevant sales budgets and raise the standards of service and practice delivery.
Coach team members and support performance management.
Maintain clinic upkeep, including stock take and cleanliness.
Manage communication and liaise with third parties as required.
To succeed in this role, you will have the following:
Experience in managing team performance, training, and development.
Background in retail, sales, customer service, or healthcare.
Ability to recruit and motivate a team.
Strong customer service orientation.
Training and coaching skills.
Strong communication skills and attention to detail.
Experience in healthcare or pharmacy is highly regarded.
What's in it for you:
Training provided with a focus on attitude and eagerness to learn.
Job satisfaction from making a difference.
Monthly and quarterly sales bonuses.
Employee assistance counselling line for mental fitness support.
If this sounds like the workplace for you, apply now!
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