Kia ora! We're looking for a new Team Leader to join our awesome Collections team based in Auckland.
Is this your next role?
You'll be the go-to for your team acting as a guide and mentor in all things people leadership, coaching, and development. Their success is your success. You'll make sure your team's productive through effective workflow management and reporting. Your hardworking team of Credit Consultants deals with the late stages of credit control (90D+ delinquent) where customer experience, outcome, and the reputation of our brand is incredibly important.
Does this sound like you?
You'll have a minimum of 3 years' experience in Collections in the NZ financial sector. You're a natural-born leader and take any opportunity to enhance your team's skills and performance. You're a collaborative people person who leads by example and isn't afraid to get your hands dirty when needed. You're highly motivated, innovative and ready for your next challenge. You've demonstrated your success in Collections, implementing and developing strategies and can get creative to manage competing priorities.
You're a pro: New Zealand based finance company experienceMinimum three years credit control experienceTeam leadership and managementExcellent negotiation and relationship building skills. A bit about us and what we do
Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers, and retirees. Through Heartland Digital, we build and deliver seamless and flexible digital platforms to create the best experience for our customers.
Can you see yourself here?
We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Maori group, Rainbow Committee, Diversity Committee and our Green Team).
Some of our other benefits include: Employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball, and football), and Friday night pizzas and drinks!Diversity & Inclusion
At Heartland, we're proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're currently working towards getting the Rainbow Tick and have just become a Hearing Accredited Workplace.
Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team. Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter. In your application, feel free to let us know what your pronouns are (for example, she/her, he/him, they/them etc).
Keen to learn more?
For an insight into life at Heartland, check out the video below and our Instagram @heartlandbanknz.
Please note you must be eligible to work in New Zealand.
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