Team Leader Case Management & RelationshipsAbout the team | Ko te ropu neiRegulatory approvals serve a crucial purpose of ensuring the safety and wellbeing for the residents of Christchurch. However, often these processes can be technical and complex. The Case Management team work with internal staff and a range of external stakeholders to assist our regulatory customers through these processes.About the role | Ko te mahi neiThe Team Leader Case Management and Relationships oversees and leads the team to ensure we are providing an effective and efficient service. They're across the legislative obligations when it comes to regulatory approvals and can identify the customers that would benefit from our case management service. They lead by example and build a collaborative team environment with purpose and empathy. Priorities of this role include:Developing and maintaining effective relationships and communication with other team leaders and managers involved with regulatory approvals to ensure that operational decisions are made with the integrity of the process and the customer in mindProactively engaging with key stakeholders and customers to listen and provide early advice in relation to upcoming projects, issues, and barriers.Proactively looking for opportunities to improve the end-to-end regulatory processesProviding direction, empowerment, motivation, and development to achieve business unit, group and organisational goals.The ideal candidate for this role will have proven experience maintaining stakeholder relationships and have strong communication and networking skills to support them. They will be a critical thinker, able to resolve complex customer issues and manage multiple complex projects at any one time. Ideally they will also bring with them:A tertiary qualificationAt least 5 years experience in a team leadership role in a large organisationDetailed knowledge of relevant regulatory processes (e.g. Resource consent, building consent, etc.) and legislation (e.g. Resource Management Act, Building Act).Demonstrated experience in developing and leading high performing teams.What's in it for you? He aha nga hua ki a koe?Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:Access to training programmes, workshops, and development opportunitiesFlexible working arrangements - working from home, adjustable start and finish times, option to purchase extra leave.Collaboration - exposure to wider areas of the organisationBenefits - a variety of benefits for Council staff from health schemes to retail discounts.Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one's skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to apply anyways.We understand that recruitment processes can be challenging. If you require any support or adjustments to help you put your best foot forward, please reach out to us at ****** Hours of work - 37.5 - 40 hours per weekPosition - Permanent Full TimeLocation- This position is primarily based at Te Hononga, Christchurch City Council Civic Offices - 53 Hereford StreetSalary-The salary band for this position goes from $111,553 to $123,948per annum based on a 40 hour week. Starting salaries will be based on knowledge, skills and experience the successful candidate brings to the role, and relativities both, within the immediate team and in the broader organisation for the same or similar roles.Closing Date - 20/08/2024Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.
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