Support Representative - Work From Home

As a Support Representative working from home for TravelCenters of America, your primary responsibility will be to provide exceptional customer service and support to travelers and truckers. You will be the first point of contact for any inquiries, issues, or assistance needed while on the road. Responsibilities: - Answer incoming calls and respond to customer emails in a timely and professional manner - Provide information about services, amenities, and locations of TravelCenters of America - Assist customers with booking, reservations, and cancellations - Handle and resolve customer complaints or concerns with empathy and efficiency - Collaborate with other departments to ensure a seamless customer experience - Keep accurate records of interactions with customers and update customer information in the database - Stay up-to-date on company policies, procedures, and promotions - Provide feedback on ways to improve customer satisfaction and operational efficiency Requirements: - Energetic and adaptable personality - Excellent communication skills and a friendly demeanor - Strong decision-making and problem-solving skills - Innovative thinking and ability to think outside the box - Ability to work independently and efficiently from a remote location - High school diploma or equivalent - Basic computer skills and familiarity with customer service software - Ability to work a flexible schedule, including evenings, weekends, and holidays Benefits: - Visa sponsorship for qualified candidates - Paid Time Off (PTO) for part-time employees - Joining bonus for successful candidates - Recognition and reward based on performance and merit in the remote working environment Equal Opportunity Statement: TravelCenters of America is an equal opportunity employer and strives to create a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. If you are passionate about customer service and excited to join a dynamic team, apply now to become a Support Representative at TravelCenters of America. Deadline for applications is July 22, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.