**Job Title:** Support Officer - Work from Home **Company:** LKQ **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2 ### Job Description LKQ is seeking a dedicated and confident Support Officer to join our dynamic team, working from the comfort of your own home. This is a part-time position that offers flexibility while allowing you to contribute significantly to our operations. The ideal candidate will possess a minimum of 2 years' experience in a support role, demonstrating reliability and a commitment to delivering exceptional service. ### **Responsibilities** - **Customer Interaction:** Act as the first point of contact for customer inquiries via phone, email, and online chat. Ensure timely and effective communication, addressing customer needs with professionalism and courtesy. - **Issue Resolution:** Identify, troubleshoot, and resolve customer issues efficiently and effectively. Escalate complex issues to senior team members when necessary and maintain clear communication with customers regarding the status of their concerns. - **Data Management:** Maintain accurate records of customer interactions and transactions in the company's CRM software. Document all client communications with detailed notes to ensure continuity and quality of service. - **Process Improvement:** Collaborate with team members to identify opportunities for process enhancements or improvements. Suggest actionable solutions to streamline operations and improve customer satisfaction. - **Team Collaboration:** Work closely with other departments (e.g., Sales, Technical Support) to coordinate and support the needs of customers. Participate in team meetings and contribute ideas to improve team efficiency. - **Reporting:** Assist in the preparation of regular reports summarizing customer feedback and the status of incoming requests. Provide insights and recommendations based on data analysis to improve service delivery. - **Training and Development:** Participate in ongoing training programs and stay updated on product offerings, company policies, and industry best practices. Share knowledge and support the onboarding of new team members as required. ### **Requirements** **Minimum Qualifications:** - A minimum of 2 years of experience in a customer support or administrative role. - Proficient in using CRM software, Microsoft Office Suite (Excel, Word, PowerPoint), and other relevant applications. - Solid understanding of customer service principles and practices. **Personal Traits:** - **Confident:** Demonstrates self-assurance in dealing with customers and addressing their needs. - **Reliable:** Punctual, dependable, and able to complete tasks without direct supervision. **Soft Skills:** - Excellent **communication** skills, both written and verbal, with the ability to convey information clearly and effectively. - Strong **negotiation** skills, capable of resolving conflicts amicably and effectively to achieve satisfactory outcomes for both parties. **Desirable Attributes:** - Strong organizational skills, with the ability to manage multiple tasks simultaneously and prioritize effectively. - Adaptability to changing situations and willingness to learn new systems or processes. - A customer-centric mindset, with a genuine desire to help others. ### **Benefits** - Paid sick leave to support your health and well-being. - Free food provisions for our employees during work hours. - Comprehensive vision insurance to ensure the well-being of your eyesight. ### **Working Environment** At LKQ, we strive to create a positive and inclusive working environment that recognizes and rewards team members based on performance and merit. We value collaboration, innovation, and respect for all individuals. ### **Application Process** If you are a confident, reliable individual with a passion for customer service, we encourage you to apply! Please submit your resume and a cover letter detailing your experience and suitability for the role by **October 31, 2024**. **Equal Opportunity Statement** LKQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.