Support Manager - Remote Work

Job Description: Regions Financial is seeking a talented and experienced Support Manager to join our team on a part-time basis.
This is a remote work position based in Dunedin, Otago, NZ, with a mid-to-senior level of seniority and a requirement of at least 7 years of experience in a similar role.
As a Support Manager, you will be responsible for overseeing a team of support staff, ensuring that they provide exceptional service to our customers.
You will be the point of contact for any escalated customer issues and will work closely with other departments to resolve any issues in a timely and efficient manner.
Additionally, you will be responsible for developing and implementing strategies to improve the overall customer support experience.
Requirements: - Hardworking and motivated individual with a strong work ethic - Excellent teamwork and adaptability skills - At least 7 years of experience in a support management role - Proven track record of delivering exceptional customer service - Strong communication and leadership skills - Ability to work independently and manage a remote team effectively Benefits: - Visa sponsorship for the right candidate - Joining bonus - Travel opportunities for team meetings and training sessions Working Environment: At Regions Financial, we are committed to environmental responsibility and sustainable practices.
We strive to create a positive and inclusive work environment where all employees can thrive and grow in their careers.
Deadline to Apply: Please submit your application by September 9, 2024.
Equal Opportunity Statement: Regions Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.