Job Description:DaVita HealthCare Partners is seeking a Support Manager to join our team in Christchurch, Canterbury, NZ. As a Support Manager, you will be responsible for overseeing a team of support staff and ensuring that they provide exceptional service to our customers. This is a full-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in a similar role.Responsibilities:Manage and lead a team of support staff, including hiring, training, and performance evaluationsDevelop and implement strategies to improve customer satisfaction and retentionMonitor and analyze support metrics to identify areas for improvementCollaborate with other departments to ensure a seamless customer experienceHandle escalated customer issues and provide resolutions in a timely mannerDevelop and maintain relationships with key customers and stakeholdersStay up-to-date on industry trends and best practices in customer supportRequirements:Bachelor's degree in business administration or a related fieldProven experience in a support management roleStrong leadership and communication skillsDriven and dedicated personality traitsProject management and persuasion soft skillsAbility to work in a fast-paced environment and multitask effectivelyExcellent problem-solving skills and attention to detailBenefits:Employee discounts on company products and servicesCompany transportation for work-related travelTravel opportunities for training and conferencesWorking Environment:At DaVita HealthCare Partners, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and we provide our team members with the support and resources they need to succeed.Deadline to Apply:Please submit your application by September 17, 2024.Equal Opportunity Statement:DaVita HealthCare Partners is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.
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