What is the role? Monday - Friday 38 hour working week. Based on site in the education sector you would be the first point of contact for any IT related issues. Through face-to-face interaction and the ticket board you would provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems. As part of this role, you will be completing daily timesheets which requires attention to detail. Responsibilities: Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc. )Diagnose and troubleshoot technical issues reported by clients.Document and track client issues using a ticketing system. Escalate unresolved issues to appropriate teams and follow up until resolution.Stay up to date with product knowledge and industry trends to provide accurate and timely support.Please note that this is a general description. Desirable: Practical technical knowledge in supporting and implementing: - Windows 11 - Windows Server 2022 - Azure Active Directory - Firewalls (FortiGate) - Switching (Ruckus, HP, Allied Telesis) - Wireless (Ruckus, Aruba/HP, Aerohive) - Printers/CopiersMust be a NZ Citizen or hold permanent residency (required). What we offer A friendly team environment with a strong technical support network. Opportunity to work with the IT industry's latest technologies.Internal career growth for high performers and IT super-stars.An opportunity to earn while you learn. What we do New Era is a global IT integrator delivering Managed Services, Collaboration, Cloud, Data Networking, Security and Corporate AV Solutions to more than 12,000+ customers. Operating in 70+ locations worldwide New Era brings our clients an unparalleled understanding of IT solutions. Who we are New Era promotes a culture of continued development, both personal and professional. If this resonates with you, there is an opportunity join New Era Technology's growing team of highly skilled and industry-certified professionals. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. In New Zealand New Era Technology is 24 years young. Nationally, we are the largest educationally focused, IT solutions and support provider. We provide strategic consultancy, design,?implementation,?and support services to schools across New Zealand.