Help Desk & IT Support (Information & Communication Technology)Full timeCompetitive salary and great team benefitsAs a Support Engineer at Cyclone, you represent the organisation and provide Tier 1 and Tier 2 onsite support. Our unwavering commitment lies in delivering exceptional customer-centric support and establishing a trusted partnership with our clients.You'll have the backing of a collaborative and rapidly growing South Island Engineering team including Support Engineers, Senior Engineers, Consultants, and Architects, ensuring that you are supported in your career development every step of the way.When engaging with our customers, you'll have the opportunity to demonstrate your technical expertise and deliver top-notch customer service. Working with a diverse range of technologies, you will also be responsible for maintaining customers' infrastructure, both cloud and on-premise, our Support Engineers play a pivotal role in providing second to none support to our customers.What you will doRespond to incidents and requests logged by customers and provide support with escalations to a successful outcome.Management of problems to resolution covering software, hardware, and infrastructure as defined by service level agreements and expectations with Cyclone and its customers.Incident and Service Request Management following standard incident management and processes.Maintaining documentation and logging issues and time in ticketing systems.What's in it for you?Ongoing professional development and certifications.Competitive salary and benefits package including Health Insurance.4 weeks' annual leave and the option to purchase an additional 5 days.Matching donations to charity up to $1,000 per year.Discounts on IT hardware from our vendors.A full set of the necessary equipment.Team events and social activities.What you will bringExcellent communication skills, both verbal and written.Vendor Qualifications or equivalent experience.Good problem-solving abilities with an ability to communicate in clear, easy to understand terms.Basic hardware, network, and software support.Good knowledge of productivity environments.A passion for documentation and process improvement.About usCyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch, Dunedin, and Invercargill. We employ over 180 team members including ICT specialists, Engineers, and Consultants. Working at Cyclone includes the opportunity to thrive in:Having training platforms and development pathways with direct access to large multinationals such as Microsoft, HPE, Aruba, Fortinet, Apple, Google, and Dell.Being part of a collaborative team, with tight customer and supplier relationships.A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.To applyAll applicants MUST be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a support engineer?Do you have customer service experience?What's your expected annual base salary?How much notice are you required to give your current employer?How would you rate your English language skills?How many years' experience do you have in the IT industry?
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