About the role This part-time Student Support Officer role at Zealive Institute of New Zealand in Auckland CBD, Auckland offers the opportunity to make a real difference in the lives of our students.
As a Student Support Officer, you will be the first point of contact for our students, providing them with the guidance and support they need to succeed in their studies.
We offer two flexible working time slots: Morning Shift: 8:30 AM – 12:30 PMEvening Shift: 4:30 PM – 7:30 PM What you'll be doing Greeting and welcoming students and visitors to the school with a friendly and professional approach, ensuring a warm and positive first impression.Assisting students and teachers with administrative needs, including enrolment, attendance tracking, and class support.Managing student records, including mailing lists, graduate lists, and certificates, ensuring accuracy and timely updates.Communicating with students and staff regarding absences, class updates, and other relevant matters.Handling incoming phone calls, emails, and other inquiries, ensuring prompt and efficient responses.Coordinating graduate feedback through satisfaction surveys and ensuring proper follow-up.Supporting the marketing team with promotional materials, social media management, and general marketing efforts.Maintaining a clean and welcoming environment for both students and staff.Performing additional administrative tasks as needed to ensure smooth operations.Assisting with other ad hoc administrative tasks as needed to support the overall operations of the institution.
What we're looking for A relevant qualification at level 5 or above.Immediate availability is preferred.Strong problem-solving and critical thinking skills to effectively address student needsPrior experience in a student support or customer service role, preferably in an educational settingFamiliarity with the education system and the unique challenges faced by studentsA genuine passion for helping students succeed and a commitment to their personal and academic growth What we offer At Zealive Institute of New Zealand, we are committed to creating a supportive and inclusive work environment that empowers our employees to thrive.
We offer a range of benefits, including: Flexible work arrangements to maintain a healthy work-life balanceOpportunities for professional development and career advancementA collaborative and positive team environment where your contributions are valuedCompetitive pay starting at minimum wage, with opportunities for growth About us Zealive Institute of New Zealand is a Category 1 provider of quality education and training programs in the Auckland region.
With a strong focus on student success, we are committed to creating a supportive and enriching learning environment that equips our students for future success.
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