Student Support Liaison Adviser

SGE_CA_293_03/24
Professional Grade 5 56622 - 80006
Students and Global Engagement
Term length: ongoing
Hours of work: full-time

Position Overview Student Support Liaison Adviser – Service Expert


Be the moment when real people matter in this front-facing service role. The Student Support Liaison Adviser is often the first-person students meet on our Albany Auckland Campus. We need a real people person who can quickly engage and identify students' needs in real time. Students will come to you with requests for information and support, utilising expert interpersonal skills your job will be to connect and recognise where students may need specialised advice or services beyond their initial inquiry. 

Massey University is committed to being a Tiriti-led organisation. It is therefore expected that applicants will have an appreciation of the Aotearoa New Zealand context and of the needs and aspirations of Maori. It is advantageous if you understand the student experience and the role of tertiary education in Aotearoa New Zealand. Technical skills in Office 365 products, database systems, and financial transactions are a bonus. 

Your attention to detail, consciousness and integrity will ensure that your service is accurate and timely. Your empathy, communication and problem-solving skills will ensure that your service has a positive student impact. 

In addition to a competitive salary, Massey also offers:

• Up to 6.75% employer contribution to the UniSaver Superannuation Scheme
• Five university holidays per year in addition to your annual leave
• Subsidised Southern Cross Healthcare plan for you and your family
• Discounted membership to our fully equipped recreation centre and gym facilities
• Staff purchasing privileges and discounts at many commercial and retail businesses across NZ.
• Access to a wonderful on-Campus crèche /day care facilities for dependents of staff
• Comprehensive professional development and training programmes

If you are an individual with a strong service orientation, adept at connecting with people, and possessing a flexible, adaptable and innovative mindset we would love to hear from you.
Apply now to join our team who value collaboration, growth, connection where you will create the moments that matter. 

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