Company Description
At Ballantynes, everything we do is about delivering an exceptional customer experience. That's why our people are everything to us! It's our people and the magic they perform, that brings those exceptional customer experiences to life.
Job Description
We are seeking an energetic and proactive Store Manager with extensive retail/customer service experience and strong people leadership skills to join our team.
In return you will enjoy a well-supported leadership role with variety, scope, and opportunity. Based in the heart of Timaru, you will be surrounded by a dedicated team, a great culture, and the chance to continue to learn, grow, and develop.
At Ballantynes we are all about delivering exceptional customer service. Our people are essential to our goal of providing a warm and welcoming environment for customers and staff.
About the role
This is an exciting opportunity for an experienced Manager to lead our Timaru store. Reporting to our Christchurch Sales Manager, this role will provide critical leadership to ensure every customer has a consistently excellent experience every time. The Timaru store consists of approximately 30-35 staff across all departments including Women's and Men's fashion, Accessories, Homewares, Cosmetics, Despatch, and our in-store café.
The Store Manager will work closely with our buyers to ensure our merchandise range is accurate and meets the needs of our loyal South Canterbury customers.
Key responsibilities include:
Providing input into the Timaru business model
Ensuring the department is always appropriately staffed
Resolving day-to-day queries from staff, customers, and suppliers
Leading, motivating, and inspiring the team
Achieving KPIs and identifying opportunities for continuous improvement
Regularly reporting to the Executive team in Christchurch
Managing people processes with the support of HR including recruitment, training, and performance processes
Driving customer excellence
Successful Candidate
The successful candidate will have the following:
Extensive experience working in a retail and customer services environment
Experience in effective people management including leading teams
Ability and passion to drive sales and achieve KPIs
Competent Microsoft Office skills
Ability to build and maintain positive working relationships
Strong time management skills and able to prioritise effectively
Strong communication skills, both written and verbal
Confident decision-making skills
Additional Information
This is a Permanent, Full Time Opportunity.
Applications close 26 August 2024. Please note that applications will be reviewed as and when they are received and this advert may close early once sufficient applications are received.
Applicants must have current eligibility to work in New Zealand.
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