Management - Store (Retail & Consumer Products)
Full time
As the home of gaming and pop culture, we sell fun - our products are the coolest in the galaxy! - but we also have fun, with spectacular events, celebrations, competitions, and other festivities to brighten your workday.
We take pride in being a safe, inclusive and supportive workplace, offering employee benefits that make a meaningful difference, and investing in our people's development to help them build long and rewarding careers.
Your new role awaits…
As Store Manager, the purpose of your role is to lead your store team, provide quality customer service, run an efficient store and deliver the EB Experience. You will need to ensure that there are processes and standards in place for merchandising, inventory, financial and people management. Working closely with and developing your staff, your goal is to build and maintain a strong team that supports the successful operation of the store.
In this role you will be responsible for:
Providing WOW Service to all customers
Managing the day to day store operations
Maintaining the store's appearance and organisation to a high standard
Inventory control and loss prevention for incoming, outgoing and current stock
Maximising the store's profitability using KPI and sales data
Coaching and training teams for success and progression
Leading by example by adhering to company policies and procedures and displaying an attitude and behaviour that reflects our EB Ethos
The role is full time and does require flexible availability across public holidays, nights and weekends.
What are we looking for?
This role would be best filled by a vibrant, enthusiastic individual who has a passion for customers and service.
The essentials:
Demonstrated record of personal sales/KPI success
Ability to coach and drive teams to KPI and sales success
A focus on and passion for providing WOW Service
Strong communication, interpersonal and relationship-building skills
Demonstrated ability to plan, prioritise and delegate to meet agreed standards and timelines
Analysis and problem-solving skills
Experience leading, motivating and developing staff
High level of attention to detail
Excellent merchandising skills
What more do we offer?
Employee discount at EB Games and Zing in store and online
Benefits platform with discounts at all your favourite retailers
Flexibility to support you and maintain work-life balance
Employee Assistance Program (EAP) for you and your family
A little more about us…
Over 25 years EB Games has become one of Australia & New Zealand's leading retailers, but we don't do retail like most companies. Step into our stores, office or warehouse and the energy and passion is undeniable. With more than 400 locations, EB Games and Zing Pop Culture stores are the home of expert advice, service, and iconic gaming and pop culture products.
If you think you'd be the perfect fit - APPLY NOW!
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