Role purpose
To run a profitable Travelex business in line with our gold standards, company Philosophies and operational systems. The Store Leader is responsible for the overall performance of their assigned store, reporting into the Area Manager.
Key
accountabilities
Grow sales and profitability of the store measured by:
• Annual sales and profit growth. Increased on-online/ATM sales.
• Customer retention
Optimise the Customer Experience measured by:
• Following the C.A.R.E selling model to maximise initial sales and future online sales
• Embrace the Digital mindset - Social Media-Google reviews- encourage customers to add a Google review, Instagram and Facebook
• Effectively train, coach, develop new starters and existing team members
Maintain a safe, secure and compliant working environment measured by:
• KYC Error Rate
• Spot checks
• OCR
• Identify & escalate OHS/maintenance issues
Store roster:
• Work with the Roster Specialist to ensure all stores are manned effectively for trade covering/approving Annual Leave/Sick Leave
Customer Service:
• Provide outstanding professional service
• Act with honesty and integrity at all times to create high trust relationships with the team and all customers
• Customer objections- able to overcome customer objections and maintain professionalism at all times
Leader & Motivator:
• Drive sales in store and fellow team members to success using the regions vision and business plan as a guide
• Set sales goals / deadlines on a daily basis and works to achieve and exceed these goals
• Inspire and motivate team members to achieve sales results and personal results by assisting team members to set and achieve their own goals
• Create an environment for success
• Lead by example in behaviour, attitude and sales performance
Job Description: Store Leader (Airport) Initial:
Training & Development:
• Joint interviews with Area Manager / and or team members
• Provide ongoing training and in store development, whereby each
team member completes required Travelex training material
• Coach team members on the behaviours, sales skills and knowledge
required to be a successful team member within Travelex
• Identify the needs and motivators of your stores team members and
act accordingly
• Support with people management including performance
management
Product Knowledge:
• Demonstrate a strong knowledge of the features and benefits of all
core products
• Make confident suggestions to customers, providing them with the
product/s that suits and fulfils their needs
• Identify product knowledge gaps of team members and arrange
training accordingly, involving relative stakeholders in the business
Store Appearance:
• Understand the current marketing campaigns and publications and
how they add value to the customer
• Ensure that the store is complying with the bright and shiny checklist
and the correct POS/Marketing material is displayed
Problem Solving & Analytical Skills:
• Assume a commercially balanced approach, being able to judge
customer needs against Travelex's profitability
• Analyse store sales performance data and all other sources of
relevant information comparing the stores performance to its budget
and/or stretch target and make adjustments for improvements
• Probes for further information or greater understanding of a
problem and makes rational judgements from the available
information and analysis
Communication
• Conduct regular store meetings so that information is shared and
inspire store team members to greater results
• Conduct monthly one-on-one sales meetings with all team members
and ensure they have an effective plan for success to action (If a store
has more than one SC)
• Ensure all team members attend Travelex events (Town Halls,
conferences, training events, etc)
• Sets clear expectations of the store
• Ability to communicate effectively with all audiences
• Fosters and maintains a proactive working relationship with the
entire retail businesses
Financial & Business Acumen
• Understands, monitors, tracks and drives incentives
• Execute business plan strategies set by the line manager to improve
sales results
• Understand and adhere to risk management policies
Job Description: Store Leader (Airport) Initial:
Time Management & Accuracy
• Highly organised approach to work
• Ability to Prioritise- work on multiple tasks at the same time,
completing within required time frame and to a quality standard
• Demonstrate effective time management skills to meet operational
and compliance deadlines
• Any other reasonable instructions as required by the business
Role-specific
experience and
skills
• Retail, cash handling and/or banking experience
• Demonstrated success in sales with the ability to negotiate
effectively
• Excellent customer service skills
• Good numerical ability
• Demonstrated experience working with computer systems
• Ability to work independently as well as in a team environment
• Ability to handle routine activities with attention to accuracy and
detail
• Flexibility to work different shifts and locations as required
General
experience and
personal
qualities
• Self-aware, open-minded with a high degree of personal and
professional integrity
• Positive – can do attitude, with the will to win
• The ability to build and manage relationships, developing trust and
credibility with customers, partners, peers, teams, internal and
external stakeholders
• A strong record of performance delivery through increased sales
and/or performance against KPIs
• The ability to analyse issues and solve problems
Systems used
• RTS
• Outlook & Microsoft Office
• Workday
• The Lounge
• SALT
• E-tivity
• Western Union
About UsFounded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world's top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.
Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.
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