New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.
Station Support officer – Wellington Central!!
Based at Wellington Central
Police Employee
Permanent/ Full Time
NAV
JR - 4993397
Mo te tunga | About the role
Station Support Officers (SSO) are pivotal to the efficient and effective delivery of front counter and back-office services within a police station. This role has two main functions – delivery of public counter services and back-office functions in support of the frontline at Wellington Central Police Station.
Every day is different, and you will be dealing with challenging situations that require professionalism, respect, empathy and a positive manner. The successful applicant must possess a range of interpersonal skills to be effective in this role.
Public counter duties include dealing with Victims, assessing their needs and taking minor complaints and reports; and managing visitors and contractors. Back-office functions include management of exhibits, found property, ordering of supplies, managing courier and mail services, and acting as a general font of knowledge for the smooth operation of the station. The successful applicant must have sound computer skills and ability to learn new systems and applications.
This role is required to work shifts covering the period between 6:30 a.m. to 10:00 pm Monday to Friday and between 7:00 a.m. to 5:00 p.m. on weekends and variable hours on public holidays.
Key Accountabilities:
Dealing with challenging circumstances in a customer services environment
Managing challenging situations involving members of the public in a professional, respectful, and empathetic manner.
Recording of complaints from members of the public, answering general inquiries and performing reception duties such managing contractor / visitor access.
Managing exhibit, drug and found property stores, assembling Court files for initial hearings, ordering of supplies, managing courier deliveries, and acting as a general font of knowledge.
Working collegially as part of a team of seven that report to a Customer Services Manager.
He aha taau e kawe mai | What you'll bring
A sound knowledge of computer applications, in particular NIA and Microsoft suites
Outstanding customer service skills and the ability to work hard in a team environment.
Prioritise workflow.
Manage time effectively to complete multiple files and meet deadlines.
Excellent verbal and written communication skills
Professionalism - Taking pride in representing Police and making a difference in the communities we serve.
Supportive of one another - Supporting our colleagues across every function and level of Police
This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".
Utu a-tau | Salary
This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.
Tono inaianei | Apply now
If this position sounds like you, click apply now. You will be required to submit an application form and a chronological list of previous roles that covers the role title and the date/duration (this is a mandatory requirement and replaces a CV).
Before confirmation of hire, pre-employment checks will be undertaken. For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers
If you have any questions about this vacancy, please contact ******
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