EDMI is one of the leading Smart Energy Solutions providers in the world.
We are dedicated to the design, development and manufacturing of innovative and technologically advanced energy meters and metering systems for the global utility industry (electricity, gas and water).
We are seeking a Solution Support Specialist to join our Solution Support team on a casual basis.
This role will involve working as needed, minimum of 25 hours per week, covering Australian business hours Monday – Friday 3 PM to 8 PM.
The Wellington based Solution Support team is responsible for ensuring technical support and energy meter data delivery is provided to Australian and New Zealand customers on EDMI provided products, solutions and projects.
Putting customer's interests first is at the heart of what we do and we're constantly looking for new and smarter ways to do things.
We seek a Solution Support Specialist with: • Strong technical aptitude with good problem solving and analytical skills • Good relationship management skills and a strong customer focus • A degree or working towards a degree in Electronics, Computer Science or Engineering is desirable, but not essential.
Most importantly, we are looking for a team player who balances productivity with quality, accepts accountability for their workload and wants to contribute to a vibrant team culture.
While you may not have industry experience or a qualification in Electronics, Computer Science, or Engineering, if you can demonstrate how your work experience, or recently completed studies, or own personal interest in these areas would make you successful in this type of role, we would love to talk to you.
The successful candidate's responsibilities will include: • Responding to and managing customer queries, service requests, issues and incidents • After sales product support, including complex technical investigations for both hardware and software • Collation and delivery of compliant metering data to industry registered users • Consulting with customers on key projects, initiatives, change requests, problems and incidents The Wellington office is a supportive and friendly environment where the people love what they do and are excited to work in a growing global industry.
You will also enjoy fresh fruit deliveries, a great coffee machine and quarterly social events.
For any questions please email Chrissy Alve ((email protected)), with your contact details, and she will arrange to be in touch.
Note: Candidates must confirm that they are eligible to work in NZ.