Job Summary
We are looking for a Services Account Representative (SAR) who will be the main customer contact for operational Services business matters – including, but not limited to, management of service contracts, service coordination and customer support. You will be a key part of the Customer Service and Design team and the Services Market Operations team, covering one or more customer accounts, working closely with stakeholders across all areas and levels of the business, offering a quality service with innovative solutions, looking to drive excellence in customer satisfaction.
This role is based in Hamilton, New Zealand at our Head Office.
What you will do
As a Services Account Representative you will:
Work with orders and order coordination of relevant parts and materials
Execute relevant purchasing and invoicing activities and participate in strong collaboration between service administration teams
Participate in service contract fulfilment and follow-up; Managing service scheduling conflicts and scope fulfilment and/or variations
Lead communication and planning with customers for service and maintenance events
Lead customer enquiries to resolution; Responding and channeling it into the organisation as required
Support the sales team and customer to achieve desired outcomes
We believe you have
We believe that you are a person with strong customer service skills, a drive for results and the ability to prioritise and deliver what is needed. You will be a team-player who is successful in building good relationships with colleagues. With a proven ability to build and maintain successful relations with customers, you have the ability to manage contracts and easily solve scheduling conflicts.
In addition, we are looking for a new team member who has:
Minimum 3 years' experience in administration, across boundaries is preferred
Strong productivity and continuous improvement focus
Excellent communication skills, both written and oral
Keen attention to detail and an analytical mindset
Intermediate to advanced Excel skills
Experience in SAP
Experience in a CRM system advantageous, but not essential
We Offer You
A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
A culture that pioneers a spirit of innovation where our industry experts drive visible results
An equal opportunity employment experience that values diversity and inclusion
Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/ .
This job posting expires on 21 September 2024
If you have any questions about your application, please contact Rachel Fulton .
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Contact: Rachel Fulton @ ******
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