Job SummaryWe are looking for a Services Account Representative (SAR) who will be the main customer contact for operational Services business matters – including, but not limited to, management of service contracts, service coordination and customer support.
You will be a key part of the Customer Service and Design team and the Services Market Operations team, covering one or more customer accounts, working closely with stakeholders across all areas and levels of the business, offering a quality service with innovative solutions, looking to drive excellence in customer satisfaction.This role is based in Hamilton, New Zealand at our Head Office.What you will doAs a Services Account Representative you will:Work with orders and order coordination of relevant parts and materialsExecute relevant purchasing and invoicing activities and participate in strong collaboration between service administration teamsParticipate in service contract fulfilment and follow-up; Managing service scheduling conflicts and scope fulfilment and/or variationsLead communication and planning with customers for service and maintenance eventsLead customer enquiries to resolution; Responding and channeling it into the organisation as requiredSupport the sales team and customer to achieve desired outcomesWe believe you haveWe believe that you are a person with strong customer service skills, a drive for results and the ability to prioritise and deliver what is needed.
You will be a team-player who is successful in building good relationships with colleagues.
With a proven ability to build and maintain successful relations with customers, you have the ability to manage contracts and easily solve scheduling conflicts.In addition, we are looking for a new team member who has:Minimum 3 years' experience in administration, across boundaries is preferredStrong productivity and continuous improvement focusExcellent communication skills, both written and oralKeen attention to detail and an analytical mindsetIntermediate to advanced Excel skillsExperience in SAPExperience in a CRM system advantageous, but not essentialWe Offer YouA variety of exciting challenges with ample opportunities for development and training in a truly global landscapeA culture that pioneers a spirit of innovation where our industry experts drive visible resultsAn equal opportunity employment experience that values diversity and inclusionMarket competitive compensation and benefits with flexible working arrangementsApply NowIf you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at job posting expires on 21 September 2024If you have any questions about your application, please contact Rachel Fulton.Diversity, equity, and inclusion is an everyday part of how we work.
We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed.
We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.Contact: Rachel Fulton @ ****** #J-18808-Ljbffr
