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We are currently looking for a Service Team Manager to join our Tauranga branch!
Wormald are the leading fire protection specialists in New Zealand, we have been protecting people and property here for over 130 years and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.
As our Service Team Manager, you will drive operational excellence for the Wormald service business in line with company Roadmap, and deliver service excellence to all customers within predetermined financial and non-financial objectives.
You will provide customer support and ensures customer satisfaction, responsible for employee development and retention, supervision and coordination of the overall Branch, to drive growth, ownership, accountability and engagement.
What we offer:
Competitive salary package
Incentive scheme entitlement
Fully maintained company vehicle with private usage
What you will do:
Business Leadership - directing and leading service teams to achieve overall objectives
Financial objectives including sales secured (Renewals), margin delivery & full cost recovery
Customer Satisfaction – Net Promoter Score, no negative complaints, no loss of business due to poor service performance
Contribute to asset management – including Accounts Receivable reduction, Days Sales Outstanding reduction, Accounts Payable maximisation, dispute resolution
Planning – Developing plans to achieve financial & team goals
Monthly reporting & forecasting including P&L responsibility & ownership for the Branch
People development – hiring, retaining, and developing the best people for the job – upholding the culture of the organization
Ethics Compliance – ensuring the Branch complies with all aspects of the JCI Ethics Policy
100% compliance to Johnson Controls Safety Health & Environment Management System
How you will do it:
Supervises and coordinates the seamless operational delivery to all customers, holding the team accountable by setting & delivering the operational standard
Sets and monitors goals for gross margin delivery and profitability, by ensuring a frictionless service is delivered to all customers, cost are fully recovered
Plans for and ensures technical support is available for field and sales personnel
Performs service project management within region by assisting with scheduling, estimating, manpower analysis, material logistics, establishing performance standards, etc.
Represents JCI to customers to achieve customer satisfaction
Maintains proper staffing levels
Approves time sheets, purchase orders, change orders, credits; and performs all other necessary management administrative tasks
Manages Branch budget and overhead accounts as assigned.
Provides input to the area business plan.
Drives Labour and Material growth and identifies sales leads
Recruits, hires, and retains Service Branch staff.
Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports
Continuously networks within the industry
Be a positive, willing, contributing & collaborative team member at all times
What we look for:
10+ years relevant industry experience with expertise in building systems solutions and service support.
Ability to develop management skills with focus on team development.
Drives for results.
Must have proven track record demonstrating successful profitable service business (P&L), balanced with customer satisfaction
Performs all business activities with integrity and the highest ethical standards
Outstanding written and verbal communication skills
Drives accountability, inspires, develops and builds teams
Focuses on customers, consultative approach and solution focused
Able to think strategically and analytically, manage risk and be innovative in problem solving
Sound commercial and business acumen
Johnson Controls International plc.
is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
For more information, please view EEO is the Law.
If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.
Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process.
If this is the right opportunity for you - Apply Now!
For a confidential discussion and to know more about the role, please email Janis –******
JCI's Diversity & Inclusion
Our dedication to diversity and inclusion starts with our values.
We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success.
Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.
Our D&I mission elevates each employee's responsibility to contribute to our culture.
It's through these contributions that we'll drive the mindsets and behaviours we need to power our customers' missions.
You have the power.
You have the voice.
You have the culture in your hands.
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