Opportunities like this don't present often! John Andrew Ford and Mazda, New Zealand's largest Ford and Mazda Dealership located in Grey Lynn Auckland, has an exciting opportunity for a motivated and energetic Service Manager with high aspirations.With the Automotive Industry in its biggest transformation period seen in years, this critical role will see you lead a great team of Service Advisors, Technicians, and Apprentices to drive an exceptional customer experience. As a proven leader, you will be able to demonstrate the ability to manage a busy team, offer exceptional problem-solving/troubleshooting skills, combined with the ability to balance the demands of a dynamic environment.What you will doThe Service Manager carries out a range of duties related to managing the Service Department including:Lead, Coach, Mentor and manage employeesDrive workshop labour salesFocus on technician productivity and efficiencyAccurately cost and close jobsConsistently achieve or exceed financial targetsManage department expenses with a continual cost-out mindsetSolving complex logistical and technical issuesWorking with staff to achieve great CRMContinual customer experience improvementWhat you will needIf you think you can create a high-performing team that not only meets benchmark targets but exceeds them, then we want to meet you. Applicants must have and demonstrate:Superb people skills and the ability to build strong, lasting, and exceptional customer relationships with a strong focus on customer experience and retentionA proven track record in a Team Leader, Assistant Service Manager, or Service Manager role, with an understanding of automotive dealership operations particularly all fixed operations e.g., WorkshopsAbility to hire, train and motivate a dedicated teamHighly process-driven with a focus on achieving resultsAbility to communicate and build relationships with our distributorsInventory management skillsAbility to understand Profit & Loss reporting for the Service Department with the ability to identify opportunities and act appropriatelyExcellent communication skills with your team and senior managementA positive and performance-driven attitude, thriving on achieving goals, targets, and KPIs while loving the sense of achievement that success bringsExperience in safe and healthy work environmentsStrong business acumen and ability to manage multiple stakeholdersStrong written and verbal communication skills and sound computer skillsIn return, we offer:Company vehicle plus fuel cardLeadership training opportunitiesSystems and process trainingAccess to the latest product repair information and technologyOpportunity for career progression within the largest automotive group in AustralasiaEagers Automotive Maternity support schemeDiscounted Southern Cross Health Insurance for yourself and your whanau, access to Telus Health Employee Assistance ProgramDiscounts across all automotive products - new and used vehicles, parts, service, and tyres.As a Values-driven company, do your Values align? Do you demonstrate a high level of Integrity, can you work together as part of a team that is customer-driven, as well as having Passion for what you do, while believing anything is possible?John Andrew Ford and Mazda is proudly part of Australasia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves on delivering an exceptional guest experience.Imagine how different your life could be working in an organization renowned for vision, energy, and passion! Apply today!Eagers Automotive is an equal opportunities employer that encourages diversity in the workplace. Applicants for this position must have NZ residency or a valid NZ work visa. Clean NZ driver's license a must.Application QuestionsDo you have experience in a role which requires relationship management experience?Which of the following statements best describes your right to work in New Zealand?Do you have a current New Zealand driver's licence?Do you have experience with inventory management?How many years of experience do you have as a service manager?
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