RED LINE ASSETS MANAGEMENT CO. LIMITED (T/A Orana Motor Inn & Restaurant) is based in Kaitaia offering comfortable rooms and wonderful food to the valued guests. The business is looking for a service manager to join the team. This is a permanent role with full-time and weekly work hours ranging from 30 to 45. A successful candidate will be required to work 5 days per week, which may include Saturday and Sunday. In return, we offer a supportive and friendly working environment and competitive pay rates of $30-$32/h. Priority will be given to local NZ residents/citizens. Key Responsibilities The service manager plays a significant role in Orana Motor Inn & Restaurant, ensuring an excellent experience for our guests while they are staying with us. We expect our service manager to present the guests with a positive and enthusiastic manner each working day. The tasks include but are not limited to: Leadership & Direction Implementing rosters in accordance with workforce plans and assigning staff to specific duties, ensuring timesheets are completed in a timely way. Recruiting, training and supervising staff to ensure staff are able to carry out work tasks to meet the company requirements. Supervising staff to deal with customer complaints or any major incidents properly. Maintaining accurate records of discussions or correspondence with customers for complaints follow-up. Developing and reviewing policies and procedures concerning customer relations and services provided. Maintaining a safe and enjoyable workplace environment for staff. Customer Services Providing our customers with high standards of service, meals and housekeeping. Communicating with the customers in a professional manner. Planning and organizing special functions. Ensuring that the Food Control Plan and liquor sale compliance requirements are met by all staff. Promotions and Marketing Contributing to the development and management of integrated digital initiatives and content across web, social media and other digital marketing platforms. Communicating courteously with customers (both businesses and individual customers) by telephone, email, social media and face to face. Liaising with customers, promoting and advertising our services to ensure retention and growth of customers. Evaluating market reaction and setting prices for different services based on related elements, formulating and implementing purchasing and marketing policies accordingly. Health & Safety Complying with the Safety Management System when working. Identifying and reporting hazards within the workplace and complying with all procedures. Ensuring that equipment is safe and in working condition. Skills and Qualifications: At least 3 years' work experience in a management role. Diploma and above in Business / Management / Hospitality. Current driver's license is an advantage. #J-18808-Ljbffr
